Experience

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  Tesco Business Solutions

  • Retail
  • 1 - 100 Employee

  • Head - People Services

    • Apr 2019 - May 2024

    Leading Shared Services business unit by creating an inclusive culture, inspiring confidence and empowering colleagues. Deliver and co-ordinate outputs to a consistently high standard. Deliver change, improvement and innovation - developing existing services. Collaborating across business units to achieve great outcomes.Achievements: -o Successfully drove faster cash collection, resulting in a significant £12 million improvement in Working Capital, by launching the Debt Cockpit for UK Finance Directors, using analytics went live with Tableau dashboard.o Achieved £1 million savings, by leading Business Transformation initiatives for the function, implementing Machine Learning (ML), Robotics Process Automation (RPA) & Continuous Improvement (CI), resulting in an impressive 10% annual cost reduction.o Curated ‘Attrition Workshop’ to identify key drivers and applying solutions, resulting in 57% reduction in attrition, leading to 9% attrition, best across all functions in TBS.

  • Senior Manager

    • Apr 2014 - Mar 2019

    o Leading a team of 250 colleagues who are in charge of processing Salary, Pensions, Expense and Benefits work covering 370,000 colleagues in the UK o Robust Operations management with zero tolerance for errors and quality monitoring. Monthly Volumes managed 77K transactions with annual payout of ~£3.4 Bno Creating a culture of Risk Ownership where risk identification is a bottom-up approach and be audit readyAchievements: -o Migrated 560,000 Pensions records & front ended the transition into ALTAIR system. Fastest IT implementation across UK, for such a large scheme. o 53% improvement in cycle time, using Value Stream Mapping (VSM) eliminated Non-Value Add steps, resulting in 2x faster Turn Around Time.o Successfully delivered £420k savings, using Six Sigma identified the drivers and implemented solutions.

  • Operations Manager

    • Jun 2011 - Apr 2014

    o Set up the logistics planning team at TBS to support Thailand & Malaysia businesso Transition, hiring, training, set performance metrics, review performance & strategic engagement with country teams to improve the planso Implemented changes in the planning process resulting in saving10% of planned KMs through various projects- saving of £2.5 Mn annually.o Efficient operations management resulting in 12% cost saving back to the business.

  • Assistant Manager

    • Sep 2009 - Jun 2011

    Shrinkage Analysis & Reporting for Retail Business. Identified and resolved issues driving shrinkage & managed the team to deliver results. Lead Projects to reduce shrinkage at Stores in the UK. Value Stream Mapping to reduce waste & improve productivity in the team.Achievements: -o Delivered 30% optimization by using process improvements. o Won stellar team performance & individual award twice for effective leadership and exceeding customer expectations.

  • Team Leader

    • May 2007 - Aug 2009

    Transitioned the SRS business services process to TBS. Managed a team of 12 people & trained them to resolve shrinkage queries. Identified company-wide issues & Lead projects to reduce/eliminate shrinkage. Achievements: -o Led a successful transition for Business Support in the UK (Cardiff) over a 6-week period.o Designed the KPIs & Objective setting, performance appraisals and development goals for the team members.

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  HP

  • Team Lead

    • 2003 - 2007

    Managed the daily operations on Accounts Receivable for Korea, Philippines & Singapore businessReconciled accounts & identified oppurtunity areas for improvementActive part in a project to clear aged invoices & payments for Philippines