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Krishna Tiwari is a seasoned IT professional with 10+ years of experience in managing IT infrastructure, operations, and procurement. He holds degrees in Information Technology and Art/Art Studies, and certifications in ITIL and Microsoft. Krishna has worked in various roles, including System Engineer, Sr. System Administrator, and Manager Ⅱ - IT Operations.

Credentials

  • ITIL 2011 Foundation Certified
    AXELOS Global Best Practice
  • Microsoft Certified Technology Specialist (MCTS)
    Microsoft

Experience

  • VWO
    • Delhi, India
    • Senior Manager Information Technology
      • Oct 2021 - Present
      • Delhi, India

  • Wingify
    • New Delhi Area, India
    • Manager Ⅱ - IT Operations
      • Oct 2018 - Present
      • New Delhi Area, India

  • RateGain
    • Noida Area, India
    • Sr. System Administrator
      • Nov 2015 - Oct 2018
      • Noida Area, India

      Sr. System Administrator- IT Infrastructure, OperationsJob ResponsibilitiesInstallation, implementation & configuration of Windows Server 2003/2008/2012 Windows XP/Windows 7/Win8.1/10.Creation of Terminal servers for production use using Terminal server feature of Microsoft Windows 2008 server.Installation and implementation Active Directory, DHCP, and DNS.Providing L2 & L3 level support for Windows OS related issues (Slowness, Dump analysis, performance )Creating OU`s in Active Directory and Implementation of GPO on Multiple OU`s as per the requirement.Creation and deletion of the Active Directory users and Management of rights of those users according to theproject requirement.Scanning windows server through Trustwave to fix vulnerabilities related to windows.Basic knowledge on AWS EC2,IAM,S3,GlacierUsing AWS S3 for data backupHandling assets that included Desktop, Servers, Printers, Laptop, Network devices like Switches, Routers, VPNConnectivity, Links and all other assets that were part of IT.Coordination for purchase of desktops, laptops, Printers, Servers and other components.Handling the allocation of procured desktop, servers, Routers, Switches, Laptops Sun Servers and PIX Firewall.Proficient with MIS, MS Excel, Word, PowerPoint and report generation.

  • Innodata Isogen
    • Noida Area, India
    • System Engineer
      • Apr 2012 - Sep 2015
      • Noida Area, India

      Creation and deletion of the Active Directory users and Management of rights of those users according to theproject requirementAssisting System Admins for Windows Server installation, performance diagnostics.Coordinating with hardware vendors for hardware related problems.Windows Server installation, performance diagnostics, configuration, and technical documentations for serverbuild.Managing Active Directory, DNS, DHCP, DFS, Group Policy and User account issues.Configuring mail and troubleshooting.Installation and Configuration of Symantec PGP Universal Server for Whole Disk Encryption for encrypting theDesktop/Laptop and managing through a PGP Universal WEB console.Manage security manager plus console for vulnerabilitiesHandling end users issues related Account lockout, password management, group management andtroubleshooting Outlook client end issues.Responsible for deployment of MS Windows Server 2003/2008 operating systems.Working on day-to-day end user issues for production floors and handling their Outlook and application relatedqueries. Responsible for Anti-Virus client deployment and definition update with 99.99% accuracy for all laptops anddesktops.Providing remote support to inter facility (foreign users) using Team Viewer & Ammyy Admin.Troubleshooting local LAN issue for network based of Cisco data switches 2960 and VOIP PhoneChecking Virus in Remote systems, updating antivirus, removing treats and making network secure.Work with HP Open view online ticketing software calls assigned to the team members to rectify the problem andresolved the issues.Providing Weekly & Monthly production Reports for Backup and Restoration for production data, ServerDowntime, WSUS and Anti-virus update results.Windows Servers Security Patch management using WSUS servers.Manage 12 members of First Line Support Associate team for daily 24*7-production support.

  • RMSI
    • Noida Area, India
    • System Engineer IT
      • Mar 2011 - Apr 2012
      • Noida Area, India

      1:-Manages the operations of the IT procurement and inventory management function.2:-Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.3:-Managing activities together with IT architects, business, finance, procurement, legal units, in negotiating vendor contracts and analyzing proposals to acquire software, hardware or service resources. 4:-Quarterly verification of IT assets for smooth operation.5:-Manage vendor escalation and follow-up for earliest resolution.6:-Managing and tracking software licenses, reviewing and managing IT resource volume and expenditure purchase agreements.7:-Conducting routine inspections & stock audits to ensure reconciliation of physical stock VS book stock.8:-Maintaining the inventory in EIS and Excel sheet. 9:-Asset lifecycle monitoring & reporting.

  • OM Logsitcs Limited
    • New Delhi Area, India
    • Sr. MIS coordinator
      • Sep 2009 - Feb 2011
      • New Delhi Area, India

      1:-Proper Utilization of Resources & MIS Manpower of Projects.2:- Implementing various kinds of Daily & Periodical Reports as per requirements of Client.3:-Conducting routine inspections & stock audits to ensure reconciliation of physical stock, stock condition and documentation at the warehouse. 4:-Identifying and resolving concerns in warehousing, inventory, delivery, billing, service, pricing or operations by interacting with the concerned departments.5:-To ensure timely dispatch of materials. Taking adequate measures to monitor and analyses the performance pertaining to cost, quality and delivery norms.6:-Knowledge of Oracle Application.7:-GRN Issue in Oracle after Checking in Everything of Invoice.8:-Managing warehouse operations.9:-As Per MRF and Stock Report material Issue in Oracle to site.10:-Prepare The SRN and Cam Report.11:-Prepare the Report of Month End activities.12:-Checking dispatch of documents, bills of transportation, stock disposal reports and claims of Demurrage.13:-Providing Training to trainees of MS-Office, WIMS & Oracle.

Education

  • 2007 - 2010
    NIIT
    GNIIT, Information Technology
  • 2005 - 2008
    Chhatrapati Shahu Ji Maharaj University
    Bachelor of Arts (BA), Art/Art Studies, General
  • 2000 - 2003
    SRP Inter college Sirsa,Allahabad
    Intermediate, Science

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