Experience

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  Adroit Industries India Limited

  • Indore, Madhya Pradesh, India

  • Assistant Manager

    • Aug 2023 - Present
    • Indore, Madhya Pradesh, India

    manpower handling

• 

  Ola Electric

  • Indore, Madhya Pradesh, India

  • Service Advisor

    • May 2022 - Present
    • Indore, Madhya Pradesh, India

    Identifying & explaining to the customer what’s required, what has been done, how long it will take, and explanation of costs for the same. Booking appointments, taking inventory, conducting inspections, and sending out invoices. Responsible for repair of Cars under minimum TAT Achieved the goals of service labor, accessories, and overall targets Responding to customer complaints calmly Responsible for adhering to all safety and performance regulations Maintaining Quality Work of Service and Maintenance Understanding of all technical documents related to the car. Making informed recommendations based on the customer’s needs and wants

• 

  Ola

  • Indore, Madhya Pradesh, India

  • ola car- Technical coordinators quality

    • Oct 2021 - May 2022
    • Indore, Madhya Pradesh, India

    Managing overall work operations of ola cars workshop. Responsible for quality service, TAT, and cost analysis. Responsible for Handling Customer Complaints of OLA Scooters and Resolving them. Consult with mechanics about necessary repairs and possible alternatives to expensive work. Answer questions about service outcome (after consulting with a mechanic if necessary) Advise customers about warranty protections and potential cost savings Manage and oversee the service workflow and scheduling Call RSA to inform them about the Vehicle is ready for pick-u

• 

  PURASURE FOOD & BEVERAGES PRODUCTS PRIVATE LIMITED

  • Dewas, Madhya Pradesh, India

  • Maintenance Engineer

    • Sep 2019 - Oct 2021
    • Dewas, Madhya Pradesh, India

    Manpower handling. Identify the root cause of failure. Final inspection of the machine after completing Ghee packing material handling quality work is done within the minimum TAT. Proving technical support and training on new equipment Responding to Team Accordingly needs call outsAdhering to all safety and performance regulations

• 

  Maruti Suzuki India Limited

  • Indore, Madhya Pradesh, India

  • Service Advisor

    • Jan 2015 - Aug 2019
    • Indore, Madhya Pradesh, India

    Identifying & explaining to the customer what’s required, what has been done, and how long it will take, and explanation of costs for the same. Booking appointments, taking inventory, conducting inspections, and sending out invoices. Responsible for repair of Cars under minimum TAT Achieved the goals of service labor, accessories, and overall targets Responding to customer complaints calmly Responsible for adhering to all safety and performance regulations Maintaining Quality Work of Service and Maintenance Understanding of all technical documents related to the car.Making informed recommendations based on the customer’s needs and wants