Experience

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  SPAR India (Max Hypermarket India Pvt Limited)

  • Hyderabad, Telangana, India

  • Store Manger

    • Jun 2018 - Present
    • Hyderabad, Telangana, India

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  Aditya Birla Retail Limited

  • Hyderabad Area, India

  • Retail Next (Trainee Store Manager )

    • Mar 2012 - Jun 2018
    • Hyderabad Area, India

    Store Operations:Designing strategies for increasing sales growth. · Preparing Plano gram and space management for category for effective rotation of stocks by managing least stock holding. · Stock management through regular interaction with the category (Head Office). Business Development : Responsible for delivering both Top - line (Sales) and Bottom - line (Profit) for the Category · Managing inventory and planning short term & long term stock movement · Developing and enhancing the process to control pilferage / Shoplifting · Develop Range and Assortment in the Category to maximize sales. Ways and means to decrease the Shrinkage for the Category.People Management :Recruitment, Training, and development of unit team, employee motivation, welfare, counseling and moral boosting. · Training the Staff on Standard Operating Procedure, soft skills and product knowledge · Employee Satisfaction Customer service:Attending customer complaints and Ensuring Customer Satisfaction in store. · Collecting Feedback from customer and handling the loyalty program of the store · Enhancing Customer shopping Experience Adheranhance Process.:SOP and Statutory compliance's · Handling the store operating expenses and working with budgets. · Ensuring security systems and housekeeping standards followed and maintained.

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  Metro Cash & Carry India Pvt. LTD. Hyderabad

  • Hyderābād Area, India

  • Senior Supervisor Checkouts & Customer service

    • Nov 2006 - Feb 2012
    • Hyderābād Area, India

    Upholding the quality and productivity of every aspect of store and in check outs · Ensuring security systems and housekeeping standards followed and maintained. · Regularly monitoring operational parameters like customer entry, conversion, cash memo size, sales and margins . · Responsible for store processes and audit and managing assets judiciously for higher asset turnover.· Attending customer complaints, exchanges, and alteration issues. · Recruitment, Training, and development of unit team, employee motivation, welfare, counseling, morale boosting etc. · Invoice controlling, updating of log books, records & registers for free gift & checkouts · Check the refunds, credit note & credit Card issues · Follow up with departments for offers & promotions · Handling the customer accounts Remittance/Credit Customers · Maintained contacts with Bulk customers & remittance customers· Maintained documentation for all files & records meant for future references · Prepare the Rota according to the festivals & weekends and to adjust the staff according to the duty Rota

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  Impact Fina ncial Services pvt ltd (franchise for UTI Bank, Hyderabad

  • Hyderābād Area, India

  • Senior Executive Marketing

    • Mar 2003 - Oct 2006
    • Hyderābād Area, India

    Heading the team about 10 members in Tele Calling Department & Sales Department. · Monitor employee communication skills. · Maintain individual track record and giving feedback according to their performance ·Monitoring the staff needs & requirements ·Organize requirements on time to perform the job at high level and error free Giving leads to Sales Department from the Tele Callers. · Brief and motivate them concerning the job and personnel development. ·Delivering Checks in Time to customers. Liaising with customers after approval of the loan.