Experience

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  UNext Learning

  • India
  • E-Learning Providers
  • 700 & Above Employee

  • Assistant Director Delivery

    • Apr 2024 - Present

  • Senior Manager Operations & Delivery

    • Sep 2021 - Mar 2024

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  Freelance

  • India

  • Educational Consultant

    • Oct 2019 - Sep 2021
    • India

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  Swami Vivekananda International School & College

  • Mumbai, Maharashtra, India

  • Non- Academic Head

    • Mar 2020 - Dec 2020
    • Mumbai, Maharashtra, India

    Heading Non- Academic activities. Handling all Non- Academic activities in 2 branches. Managing Vendors. Operations of all activities in two schools.

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  Eficaz

  • Mumbai, Maharashtra, India

  • Training Consultant

    • Nov 2019 - Oct 2020
    • Mumbai, Maharashtra, India

    Design Training and Development. Train the Trainer Program. Training the trainers.

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  Manipal Global Education Services

  • Mumbai Area, India

  • Zonal Manager - Business Operations / Quality / Project Mangement

    • Sep 2011 - Dec 2017
    • Mumbai Area, India

    End to end project delivery for NSDC- PMKVY project in assessment delivery with a team handling project managers for respective sectors. Sector Skill Councils (SSC) handled are Health, Retail, Gem & Jewellery, Automobile, Agriculture, Construction, Plumbing, Iron and Steel, Power, Painting. Client management with all SSC’s, corporate clients, Business Partners on regular basis. Handled State skill development projects ASAP (Kerala), UPSDM (Uttar Pradesh), MEPMA (Andhra Pradesh) in Training, monitoring and assessment delivery.Corporate Projects Managed: Training, Assessment, Certification Shoppers Stop Pan India– Retail Training, Assessment, Certification for customer care executives. Asian Paints Pan India: Handled the Master training certification for International Certification for City and Guilds certification. Other Projects - Lavassa, Adani, Milind Deora (Member of Parliament) Project, Pranithi Shinde (Member of Loksabha Assembly) Delivered International Vocational Qualification (IVQ) and National Vocational Qualification (NVQ) for Various centres and projects. Quality Management and Assurance:Quality compliance for Training and assessments for national and International qualifications for city and guilds.Accreditation and approvals process done for KUONI Academy, BYST to get accreted with City and Guilds. Adhere to City & Guilds (UK) guidelines of accreditation. Designing quality process for training and assessment business. Quality audits on training and assessments for both Corporate and Government projects. Constant Feedback to client. Quality approvals and centre accreditations for both City & Guilds Centre and NSDC centres.. HR Activities:

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  Everonn Education Limited

  • Mumbai Area, India

  • Manager Operations- College Division- West Zone

    • Nov 2010 - Aug 2011
    • Mumbai Area, India

    Handled the operations for college division offering different courses like communication skills, IT certification, English speaking etc. in Engineering, Management, Degree colleges using V-SAT technology. Handled ‘Microsoft IT Certification Project’ Sales & Operations for west zone. Handled sales team in Maharashtra and Gujarat for this project and generating revenue for this project. Conduct Infra Audit in colleges to deliver the program. Handled a team of technical people. Handled 76 colleges in Maharashtra and 95 colleges in Gujarat.

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  NIIT Limited

  • India
  • Education Administration Programs
  • 700 & Above Employee

  • Key Account Management / Operations - West Zone

    • Jun 2006 - Jun 2009

    Quality delivery and operations of 72 Private schools in West Zone run by K-12 dept. Handled Operations and sales for existing clients. Agreement renewals, Upselling and cross selling. Infra –audit, design syllabus, monitoring of training, meeting clients, exams and certification. Trained over 1000 and above teachers in MS-Office. Product training for faculties, School teachers, Business Partners. Training the sales and operations team in SAP for billing and operation related transactions. Conducted workshops for faculties to improve their delivery skills. Training and development of faculties and school coordinators. Recruitment of faculties and school coordinators. Induction of new faculties, appraisals and salary processing for faculties and school coordinators and fellow colleagues to the system.Build value based relationships with key stake holders and ensured successful renewals & agreement extension for all existing clients. Up selling and Cross selling.Resolving CGRS (Customer Grievance Redressal System). Resolve any problems faced by the customer in stipulated time due to the services rendered. Customer crises management.Collection of revenue for all the schools / customers in West Zone. Timely profit share release of Business Partners every month for the services rendered by them.

  • Faculty

    • Jul 2002 - May 2006

    •Trained the students for MS-office, C++, HTML, QBasic in different Private schools in Mumbai where NIIT was running Computer Education. Trained Subject teachers in MS-Office in different schools and helped use technology in their profession.Managed a team of faculties.

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  Ramakrishna High School, Mangalore

  • Mangalore Area, India

  • Teacher

    • Sep 1989 - Apr 1995
    • Mangalore Area, India