Experience

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  Andaz Ottawa ByWard Market

  • Ottawa, Ontario, Canada

  • Front Desk Agent

    • Oct 2022 - Present
    • Ottawa, Ontario, Canada

    Responsible for the guest’s registration process and communications of hotel services and promotions. Ensure the highest level of guest satisfaction during all phases of the guest experience, including prompt responses to inquiries/requests and smooth and efficient reservations/arrival/departure processing—knowledge and training with Opera Reservation System. Monitor and assist with 3rd party website bookings and update inventory levels.

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  Fairmont Banff Springs

  • Banff, Alberta, Canada

  • Food and Beverage Server

    • May 2023 - Aug 2023
    • Banff, Alberta, Canada

    Provided luxury food and beverage service at the Rundle Bar for a seasonal position. Gained experience in a fast-paced, upscale, luxury hotel. Showcased my hospitality knowledge and experience through serving a variety of dining options including late-night cocktail service, private 6-course dinners, Afternoon Tea, and Patio service. Completed daily operations assigned by the MOD. Educated in extensive knowledge of all food and beverage menu items. Maintained quality and timeliness service while practicing suggestive selling techniques.

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  Lord Elgin Hotel

  • Ottawa, Ontario, Canada

  • Server

    • Nov 2018 - Apr 2023
    • Ottawa, Ontario, Canada

    Experienced serving in a luxury and upscale restaurant environment. Set up the dining room and bar area in a timely manner. Provided professional services when working Breakfast, Lunch, and Dinner. Assisted guests with wine, beer, and cocktail recommendations. Memorized menu items, daily specials, and featured desserts to provide guidance to guests. Assist in receiving, constructing, and delivering room service orders to hotel guests. Booked reservations and ensured tables are properly accommodating for guest special requests. Took on closing duties and any instructions given by a supervisor.

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  Milestones Grill + Bar

  • Ottawa, Ontario, Canada

  • Server

    • Jul 2021 - Oct 2022
    • Ottawa, Ontario, Canada

    Provide exceptional service to guests in a timely manner. Provide guests with menu knowledge in a genuine manner. Performed opening and closing duties. Ensured diners had a memorable experience by delivering prompt and accurate service. Provided accurate food and beverage recommendations based on guests' interests. Maintained a positive attitude while servicing up to 8 tables per hour.

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  Myers Kanata Chevrolet Buick GMC

  • Ottawa, Ontario, Canada

  • Receptionist

    • Jan 2022 - Sep 2022
    • Ottawa, Ontario, Canada

    Responsible for answering calls in a timely manner with excellent communication skills. Promptly direct incoming business and customer calls and emails to the appropriate person in a timely and professional manner. Check-in new vehicles upon arrival by assigning stock numbers, key tags, etch numbers and entering invoice information into Reynolds a Retail Management System. Enter vehicle licensing information into excel daily. Create and file folders for invoices daily. Track and direct sales calls appropriately. Communicate messages to appropriate parties in a timely manner. Complete miscellaneous administrative tasks directed by the manager.

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  Spiritleaf

  • Ottawa, Ontario, Canada

  • Budtender

    • Nov 2020 - Jul 2021
    • Ottawa, Ontario, Canada

    Greet customers and provide product knowledge on the sales floor. Provide one on one customer service. Properly educate customers on cannabis and connect them with products that suit their individual needs. Process customer transactions. Assemble display cases that advertise license cannabis producers. Effectively clean the store and perform closing duties.

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  Heritage Hunt Golf & Country Club

  • Ottawa, Ontario, Canada

  • Server

    • Jul 2020 - Oct 2020
    • Ottawa, Ontario, Canada

    Provided excellent customer service to all members. Performed all opening and closing duties. Maintained updated knowledge of all menu items, specials, and beers. Remember regulars and members drink and food preferences. Effectively communicated with kitchen staff regarding customers' allergies, dietary needs, and other special requests.

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  EVOO Greek Kitchen

  • Ottawa, Ontario, Canada

  • Hostess/Server Assistant

    • Aug 2016 - Dec 2018
    • Ottawa, Ontario, Canada

    Greet and seat guests in a manner to ensure their complete satisfaction. Run floor plan board. Answer phone to book reservations and answer questions about the menu. Clean, organize and stock hostess area as well as the entire restaurant. Assisted in serving tables and performed other duties as directed.