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Krati Wadhwani profile image

Krati Wadhwani

Digital Relationship Manager at Entertainment Group
Intro Book
Hospitality operations expert with customer service and long-term relationships expertise.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Banquets
  • Front Office
  • Long Term Customer Relationships
  • Food And Beverage
  • Hospitality
  • Show all
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Bio

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Topline AI
Krati Wadhwani is a seasoned hospitality professional with expertise in front office management, customer service, and long-term customer relationships. With experience in hotel booking, banquets, and food and beverage, she has a strong background in hospitality operations. She has worked in various roles, including Reservation Executive, Digital Relationship Manager, and Sales Executive, and holds an MBA in International Business from IPS Academy.

Experience

  • Entertainment Group
    • Digital Relationship Manager
      • Aug 2022 - Present

  • ClassMonitor
    • Indore
    • Sales Executive
      • Sep 2020 - Nov 2021
      • Indore

  • Emaar India
    • Indore, Madhya Pradesh, India
    • In house sales
      • Jun 2019 - Dec 2019
      • Indore, Madhya Pradesh, India

  • ITC Hotels
    • Indore Area, India
    • Reservation Executive
      • May 2014 - Oct 2017
      • Indore Area, India

      DUTIES AND RESPONSIBILITIES :-Having knowledge of entire Reservation Procedure according to International Hotel manual system.-Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.-Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.-Allocate daily tasks to Reservations staff .-Review reservation booked daily.-Review arrival report daily.-Responsible for preparation of occupancy forecast.-Responsible for training staff.-Responsible for implementation of policies and procedures.-Responsible for recording Company/Travel Agent Rates both in system and correspondence file.-Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.-Identify Top Producing Accounts ensure proper recognition by Reservation staff-Responsible for various Production reports and supply to each department concerned.-Monitoring Telephone Manner and general performance of reservations staff daily.-Ensure special handling of repeats guest and very VIP guest.-Review room blocking for Long Stay. Suites and special group request.-Supervising of Group Reservations.-Maintain cordial relations with commercial clients.-Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.-Responsible for work schedule-Responsible for maintaining a Neat and Orderly position at all times.In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

  • ITC Windsor
    • Bengaluru Area, India
    • Industrial Trainee
      • Aug 2011 - Jan 2012
      • Bengaluru Area, India

      .

Education

  • 2012 - 2014
    IPS Academy
    MBA, International Business
  • 2008 - 2012
    IPS academy
    BHM, Hotel, Motel, and Restaurant Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Entertainment Providers”

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