Experience

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  ManpowerGroup Public Sector

  • 1 - 100 Employee

  • Director, Technology

    • Nov 2021 - Present

  • Director, IT and Engineering, ManpowerGroup Public Sector

    • Dec 2018 - Nov 2021

    - Develop and maintain the MGPS LS IT technology roadmap.- Manage MGPS LS IT vendors providing infrastructure support services.- Ensure coverage of IT infrastructure, engineering and HLT support across different parts of the business. - Plan IT budgets and works with leadership for budget review, approval and adherence.- Understand, identify and track MGPS LS contract IT compliance requirements. - Monitor overall performance of the IT infrastructure, such as LAN, WAN, internet connectivity, and corporate Azure cloud. Define infrastructure modifications to meet operational needs as warranted.- Support and coordinate Technology OPS and security policy development and maintenance.- Coordinate operations, maintenance and administration of computer networks and related computing environment including computer hardware, software.- Coordinate engagement and negotiation with prospective suppliers. Develop SOWs and coordinate internal input and review from appropriate teams and experts. - Develop and coordinate IT training. - Responsible for HLT Offerings, including day-to-day staffing resource levels, performance and development.- Research/selection/deployment/support/maintenance/training of HLT and related tools and technologies, including Computer Assisted Translation (CAT) tools, translation memories (TMs), translation databases (TDs), Machine Translation (MT) tools/engines, Translation Management System (TMS) workflows, Optical Character Recognition (OCR) tools, desktop publishing and/or engineering tools, custom macros and applications, etc.- Source, screen, hire and train HLT resources as needed and prioritize workloads.- Assist in reviewing, completing and submitting proposals.- Develop and coordinate internal localization training- Provide quoting and RFP support for localization engineering project components for corporate clients- Attend industry events and facilitate speaking engagements to promote the corporate community brand.

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  ManpowerGroup

  • Falls Church, VA

  • Operations Manager, Software Engineering Services - ManpowerGroup Language Solutions

    • Aug 2006 - Dec 2018
    • Falls Church, VA

    Duties include:Operations Manager, Software Engineering- Manage overall resources, production and planning for the department- Direct and prioritize the workload of subordinate personnel- Analyze complex business needs presented by the user community and clients, recommend and lead implementation of technical solutions- Develop and coordinate departmental and company-wide localization training- Provide quoting and RFP support for localization engineering project components for corporate clients- Participate in meetings with current and prospective corporate clients- Perform software/ multimedia localization engineeringKey Accomplishments include: - Successfully coordinated Engineering and DTP team integration establishing an effective team structure, cross-training the staff and minimizing bench.- Established effective relations with corporate engineering vendors. - Acquired SDL/Trados Studio Professional certification to support the required level of subject-matter expertise for production and marketing efforts.- Coordinated SDL WorldServer TMS SaaS deployment for Experis Language Solutions.- Successfully deployed SDL WorldServer TMS and SDL BeGlobal Machine Translation (MT) for a federal client.- Developed and deployed a Human-Automated workflow for customized domain specific MT training and Translation Memory (TM) corpus MT optimization.- Discovered, developed and deployed a universal connector solution for CMS-TMS automated content monitoring and exchange.- Together with SDL presented on LocWorld Conference, Dublin 2016 “Demystifying TMS Implementation”- Published “Multilingual Redaction Database (MRD) – Building a Roadmap for Big Data TM Integration”, Multilingual, Jan/Feb 2017- Presented on LocWorld Conference, Silicon Valley 2017, “Multilingual Redaction Database (MRD)”- Presented on AMTA Conference, Boston 2018, “PEMT (Post-Edited Machine Translation) for the Public Sector Evolution of a Solution”

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  ASET International Services, LLC

  • Arlington, VA

  • Director, IT & Software Engineering

    • Nov 1997 - Aug 2006
    • Arlington, VA

    - Managed IT & Software Engineering/ Localization operations- Managed overall resource, production and planning for the department- Developed and implemented IT/ IS security and disaster recovery procedures and solutions- Configured IT/ IS hardware and software- Performed software/ multimedia localization engineering- Developed departmental and company-wide policies and procedures- Analyzed complex business needs presented by the user community and clients, recommended and led implementation of technical solutions- Directed and prioritized the workload of subordinate personnel- Developed departmental and company-wide IT and IS training- Provided quoting support for localization engineering projects' components for the corporate clients- Performed live-event IT and engineering configuration, support and management both within the US and abroad (12 countries total)- Developed corporate IT/ IS budget and managed IT/ IS acquisitions and inventory- Performed salary administration, conducted interviews and made recommendations for new hires, consultants and replacement personnel.Key Accomplishments include: - Initiated development of Software Engineering/ Localization services. - Built and led a team of advanced localization engineers- Developed outsourcing solutions for Engineering and IT/ IS - Developed, enforced and continuously updated Quality Control and Quality Assurance standards and procedures for the Software Engineering production processes- Organized A/V studio and trained the first A/V support staff- Developed and implemented an original procedure for digital video (DVD/ layered AVI) subtitling/ localization as well as multi-format flat video (flat digital/ analog media) conversion that included full support and integration of complex-script, double-byte and bi-directional languages (Arabic, Urdu, Dari, Hebrew, Simplified and Traditional Chinese, Japanese, etc.) as well as European language support

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  MEGA International

  • Vienna, VA

  • IS Manager/ Localization Engineer

    • Aug 1996 - Nov 1997
    • Vienna, VA

    - Managed IT/ IS infrastructure for the MEGA INTL Ford automotive dealership- Performed translation and localization of the automotive manuals published by Ford Motor Company (Ford Werke, Germany)

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  Dialog-IBM Joint Venture

  • Junior Network Administrator

    • Nov 1988 - Oct 1990

    - Managed user rights, performed backup, daily network performance checkup and logging- Performed basic office duties