Experience

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  livi bank

  • Hong Kong SAR

  • Associate Technology Owner (Project Manager), RegTech

    • Oct 2022 - Present
    • Hong Kong SAR

    - Leading the RegTech team and services providers providing ongoing operation supports, enhancement projects for AML, digital fraud detection & control, Finance related systems in the bank- Providing guidance, establishing new working practices and standards to improve the quality of deliverables, increase work efficiencies and system availabilitiesAchievements- Significantly improved system stability and reduced both outage frequency and downtime on the SAS AML Transaction Monitoring platform by more than 80%- Reduced costs on operation supports and system enhancements for SAS AML Transaction Monitoring platform and SAP Finance system by more than 80%- Delivered multiple enhancements on the SAS AML Transaction Monitoring platform to lower operation support efforts and improve the work efficiency of customer services teams- Delivered multiple enhancements to the digital fraud detection & control system to improve system stability and increase the capability of fraud detection- Fine-tuned work arrangements for SAP support services, improved deliverable quality of SAP enhancements from services provider, and shortened turnaround time of support services

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  DBS Bank

  • Hong Kong SAR

  • Vice President, Specialist, Project Management, Technology, Technology & Operations

    • Jun 2022 - Oct 2022
    • Hong Kong SAR

    - Act as project manager of a regional project for new FX investment products and services to both Retail and Institution Banking Customers. The project involves establishing new operation models in back-office teams and also integrating nearly 20 systems through technical teams from multi-countries- Act as project manager of a regional project for new FX investment products and services to Institution Banking Customers. The project involves integrating multiple systems and redesigning of the existing system integrations in order to improve operation efficiency

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  Ping An OneConnect Bank (Hong Kong) Limited

  • Hong Kong SAR

  • Associate Director

    • Jul 2021 - May 2022
    • Hong Kong SAR

    - Leading offshore development teams and external vendors providing ongoing operation supports, enhancements, and projects for SAS AML compliance and digital fraud detection & control related systems in the Virtual Bank platform.- Provide technical assistance in conducting tests, support in data verification, and problem identification in independent assessment by an external consultant. Provide technical advice in resolving issues identified.Achievements- Significantly improved system stability and reduced both outage frequency and duration on the AML platform by more than 90%- Reduced external costs on operation support services by more than 80%- Successfully delivered the trade data monitoring function and enhanced AML checking on SME customers

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  WeLab Bank

  • Hong Kong, Hong Kong SAR

  • Application Lead - Compliance Technology

    • Jul 2019 - Jul 2021
    • Hong Kong, Hong Kong SAR

    - Oversee AML and Digital Fraud Detection & Control related systems in constructing the new Virtual Bank platform, activities included contract negotiation, defining detail requirement, managing solution/service delivery by external vendors in Agile way, system integration, providing technical support in testing and training, dealing with external consultants for Independent Assessments, etc.- Leading a technical team together with offshore multi-culture development teams and external vendors providing ongoing operations support and enhancements on AML, KYC, Compliance, Customer Onboarding, and Due-Diligence related technology solutions.- Conduct tests and fine-tune on effectiveness and efficiency of Name Screening functions in order to have a good balance between accuracy and efficiency in Name Screening and ongoing Transaction Monitoring.- Configuring and fine-tuning fraud detection settings in order to strengthen protections to the Bank and Customer against Financial Crime and Digital Fraud. Providing technical support and advice in fraud investigations.Achievements- Deployed Name Screening, Transaction Monitoring, Fraud Detection and eKYC systems/functions for Virtual Bank in 6 months, passed various audit reviews, and been confirmed fulfilled regulatory requirements- Implemented workflow functions for IDV review and eKYC case follow up operations to streamline back-office operations and ensure proper operation controls- Deployed Bankruptcy Checking operations based on the existing Name Screening functions, greatly improved checking the accuracy, work efficiency, and operation controls- Increased Name Screening Straight Through rate over 50%, results in improvement on Customer Onboarding Experience and saved resources from Operations team on Name Screening evaluations

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  DBS Bank

  • Hong Kong

  • Vice President

    • Feb 2014 - Aug 2018
    • Hong Kong

    - Act as head of the Contract Management team, taking of care all procurement contracts of the bank, tasks included reviewing the formation of contracts, contract registration and execution, retrieval, safekeeping, renewal/terminations, stock take, etc.- Leading the Services Management team on providing various services to the Bank including record archiving & retrieval, document scanning & retrieval, mailroom & courier, pool car, controlled document management & printing, etc.- Act as head of Procurement Operations team, taking care of purchase requisitions, vendor invoice processing & accrual, etc.- Leading process improvement and innovation initiatives- Budget preparation and ongoing expenses management- Develop new desktop assets management strategies and propose solutions that facilitate the implementation- Leading design and implementation of Cheque and Voucher image retrieval systemAchievements- Established new procurement contract management processes, improved governance, and control on operation processes for procurement contracts of the bank increased accuracy on contract records and efficiency on contract record retrieval and assured timely contract renewal- Revamped procurement operations flow and enhanced related IT functions, results decreased procurement order placement and vendor invoice settlement lead-time, reduced workforce on related operations, and improved accuracy and efficiency- Delivered desktop assets management strategies- Implemented new Cheque and Banking Voucher record retrieval functions, resulting in significant improvement in operations efficiency and security controls

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  NewTrek

  • Project Director

    • Sep 2011 - Nov 2013

    - Leading a team comprised of in-house project managers, systems analysts, and other technical staff, business partners, vendors- Responsible for IT consultancy & advisory, solution design and implementation, project and services delivery management for clients including the HKSAR Government, NGO, utility companies, MNC banks, sourcing, high fashion, luxury brand companies, etc.- Responsible for providing technical and IT consultation supporting on both pre-sales and post-sales activities to the Company- Manage P&L, resources, and revenue pipelines of the teamAchievements- Delivered a multi-million system development project for the Government of HKSAR- Completed web-based system design, development or website revamp projects for multiple Department/Bureau of HKSAR Government and fulfilled the latest Web Accessibility requirements- Delivered major enhancements on the supply chain management system for MNC sourcing company of high fashion for process streamline and improvement on integration with supplier systems- Deployment of SharePoint Farm environment for Asia regional offices of a global luxury brand- Leading a project team including internal technical team and software vendor from a foreign country in implementing HRMS solutions for NGO of HKSAR

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  Ross Recruitment Limited

  • Hong Kong

  • Head of Technology Solutions

    • Jul 2007 - Aug 2011
    • Hong Kong

    - Leading the Technology Solution Division on projects and services delivery- Manage P&L, resources, and revenue pipelines of the division- Manage services providers, outsource vendors, and freelancers in project delivery- Client development, account management, pre-sale, tendering/bidding management- Provide IT consultancy and advisory services, manage and participate in solution design and implementation of IT systems, and manage services delivery of IT business process outsourcing services- Act as the IT Head of Asia regional offices for an MNC sourcing company and a recruitment services company. Job duty included IT planning, defining localized IT strategies, policies, and procedures, managing daily IT operations, procurement, projects and services delivery, reporting and stakeholder communications, etc.Achievements- Successful implementation and rollout of various enhancement projects for back-office operations for different local and global bank clients of a multi-national banking IT services provider- Implement and rollout various IT outsourcing system development projects on Web based Applications and SharePoint for a utility company- Delivered various MIS reports functions within tight project schedule for Group Procurement team of a MNC Bank- IT infrastructure and Telecom system upgrade and office renovation projects, ensured zero interruption in business operations and significantly improved operational efficiency of the Asia regional offices of a recruitment service company

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  CLP Power Hong Kong Ltd

  • Team Lead / System Analyst

    • Feb 1994 - Sep 2006

    - Manage the e-Commerce and Internet team- Project management, conducting requirement analysis, system design, documentations and end-user training- Manage outsource vendors to deliver assigned projects- Manage contracts for web related supports and services- Participate in the implementation of technology solutions, provide on-going maintenance on-going support- Supervise and provides technical, professional guidance to junior team members- System development, on-going maintenance and supportAchievements- Successful completion of the website revamp project on award winning corporate website and online customer services website of the Group company- Successful completion of the operation integration for online Internet banking services and SAP ERP systems- SAP Enterprise Portal system upgrade- Implemented multiple Client/Server or Web-based systems/functions for back-office operations