Experience

• 

  Chery Malaysia

  • IT Manager

    • Jun 2023 - Present

• 

  TC ITECH MALAYSIA

  • Kuala Lumpur, Malaysia

  • Senior Functional Consultant

    • Apr 2021 - May 2023
    • Kuala Lumpur, Malaysia

    ● Providing consultation to clients on system improvements and implementation● Engagement with business users as a business analyst to analyze & gather user requirements● Ensure to convert business requirements to functional specification and documenting for technical development● Identifying areas of risk/opportunities and influence & implement continuous improvements● Preparation of requirement study, scope of work and mapping● Close and constant engagement with Developers and Quality Assurance team members to ensure system are developed as per given requirement● Perform system testing to ensure functionality as per documented requirements● Provide system training to stakeholders and end users● Coordination and full involvement into Integration Testing, User Acceptance Testing, Roll-Out & Deployment phases

• 

  Honda Malaysia Sdn. Bhd.

  • Malaysia
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Senior IT Project Manager

    • Jun 2019 - Mar 2021

    Duties performed:> Plan & Manage IT Projects (as per SDLC methodology), Budget & Schedule > Coordinate & Execute IT projects as per planned deliverables> Ensure project deliverables are met timely and efficiently > Engagement with business users to analyze & determine requirements> Ensure proposed changes meets business requirement> Identifying areas of risk/opportunities and influence & implement continuous improvements> Project proposal preparation & presentation to Top Management> Managing & coordinating project team & vendor on project delivery > Coordinating System Integration Testing, User Acceptance Testing, Roll-Out & Deployment phases> Provide system training to stakeholders on new enhancements or as a refresher> Perform duties & responsibilities as a System Owner

  • IT Project Manager

    • Dec 2016 - May 2019

• 

  Hewlett Packard Enterprise

  • Kuala Lumpur, Malaysia

  • Technical Solutions Representative

    • Jan 2016 - Dec 2016
    • Kuala Lumpur, Malaysia

    • Provides support for basic incident resolution and requests reported to the division service desk• Provide technical assistance and support for incoming queries and issues related to:-Computer SystemsBusiness Applications (SalesForce, SAP GUI, Active Directory, Workday)Local ApplicationsHardwareSoftwareNetwork TroubleshootingOperating System Functionality• Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functional and communicating policy. • Creates a positive service desk experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact• Elevates complex and high priority issues to the appropriate support groups for resolution. • Liaise with Level 2 & Incident Life Cycle members for complex incident requests. • Utilization of ServiceNow software ticketing management tool.