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Komal Jha is a seasoned healthcare management expert with extensive experience in delivering high-quality services. As a Fellow of the Academy of Healthcare Management, she has demonstrated her expertise in healthcare management, with a strong focus on program governance, team management, and client satisfaction. Komal has worked with top-tier organizations, including Deloitte, OHUM Healthcare Solutions Pvt Ltd, and Fortis Escort Heart Institute, where she has led teams to ensure quality delivery and managed client expectations. Her expertise spans multiple areas, including healthcare information technology, analysis, consulting, and training.

Credentials

  • Fellow Academy of Healthcare Msnagement
    America's Health Insurance Plans (AHIP)
    May, 2021
    - Jun, 2026
  • Scrum Foundation Professional Certificate
    CertiProf
    Oct, 2020
    - Jun, 2026
  • Professional Academy of Healthcare management
    America's Health Insurance Plans (AHIP)
    Mar, 2019
    - Jun, 2026
  • EPIC Care Ambulatory certification
    Epic
    Nov, 2016
    - Jun, 2026
  • Noetic Action Leadership Programme
    TISS

Experience

    • Manager
      • Apr 2023 - Present

    • Senior Consultant
      • Jun 2019 - Apr 2023

      In my current Role, I have managed client delivery, prepare quarterly roadmaps, create effort estimation, and resource planning, Program governance for large clients, involving coordination with multiple Line of Businesses to identify and address dependencies and track the progress against timelineI have led and managed teams to ensure quality delivery, manage client expectations, provide recommendations and workarounds to meet delivery timelines

    • Consultant
      • Jul 2016 - May 2019

      I consulted with a leading North American Health care system on Epic. I gained a strong understanding on clinical modules of EMR and was also involved in various process optimizations.

    • India
    • Information Technology & Services
    • 100 - 200 Employee
    • Senior Functional Consultant
      • Jul 2015 - Jul 2016

      1. Active interaction with clients to understand the requirement and providing solutions within the scope of Product or with customization. 2. Actively involved in developing specifications to build patient care documentation.3 .Helping client to achieve meaningful use of EMR.4 .Working as point of contact person between the client and technical team to work on client issues/problems.5. Incident Analysis and Management.

    • Functional Consultant
      • Apr 2013 - Jul 2015

      Work-flow analysis and redesign: Analysis of existing work processes, designing new work flows that could be accomplished with the tools available in the EMR and developing a transition plan.Role and responsibilities:* Software configuration: Do user level custom configuration to meet their needs before they start using it.* Security: To limit access to various portions of the record to particular users. * Training: Initial basic skills assessment, basic skills training and application specific training to the user, creation of super users, hand-holding and shadow training.* User Acceptance Testing : To obtain confirmation from the client that the system meets mutually agreed-upon requirements.* Documentation : To document everything that has been configured, extraction of reports, SOW's and BRD creation, creation of end-user manuals and documentation of clinical adoption.

  • Fortis Escort Heart Institute
    • New Delhi Area, India
    • Administrative Trainee
      • Feb 2013 - Apr 2013
      • New Delhi Area, India

      The Internship involved understanding the operational issues related to a superspeciality Hospital.Participation in quality audits of NABH and JCI reaccreditation of the hospital.Active participation in employee engagement programmes and improving the documentation practices of the hospital.Case ...

  • TISS
    • Mumbai
    • Researcher in healthcare management
      • Nov 2011 - Jan 2013
      • Mumbai

      A study of Impact of Job Design on performance of nurses with an objective to determine the factors responsible for poor performance of nurses considering data collected through structured interviews. The study also aims to suggest adequate job design to improve performance levels and also to add...

    • Management trainee
      • Aug 2012 - Oct 2012
      • Mumbai Area, India

      The internship involves work on problem based case studies in the organisation. Conduct a assessment study of knowledge, attitude and behavioral practice of clinical staff regarding infection control and give recommendations for improvement.Conduct a study on turn around time in OPD and formulate...

    • Intern
      • Jan 2012 - Mar 2012
      • Mumbai

      Intern at the Hospital studying various departments and analysing their performance. It also includes giving recommendations to improve their performance

Education

  • 2011 - 2013
    Tata Institute of Social Sciences

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