Experience

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  LevelUp

  • Boston, Massachusetts

  • Genius

    • Sep 2017 - Present
    • Boston, Massachusetts

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  Draper Labs

  • Cambridge, MA

  • Help Desk Analyst

    • Aug 2016 - Present
    • Cambridge, MA

    Provide help desk services for 3500 users local and 500 remote users.• Use Active directory to add users, reset passwords, unlock accounts, update securefolders, update email distribution lists, give admin access to users• Use the Secure RSA site and token to help users remote in to the network• Help users connect to the VPN network via Juno Pulse• Provide tech support for users and their computers(Mac, some Linux, Windows)• Use Heat Ticketing System to record problems via phone, email, voicemail and walk in.• Troubleshoot McAfee endpoint protection• Create and edit KnowledgeBase articles on the Collab site• Install engineering programs to computers

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  Mimio

  • tier II tech support

    • Oct 2015 - Present

     Worked in a hybrid call center for tier 2 tech support Fixed the educational products (interactive boards, video boards, projectors) Answered emails, took phone calls, and cases to help customers Wrote and enforced the warranty policy for the company Used the company produced products to help the customers(mac, pc, and linux based) Worked with our mobile and normal online application suites to create classroom lessons

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  Dana Farber Cancer Institute

  • Expediter

    • Mar 2011 - Aug 2013

    inventory, call center, receiving, shipping, stocking, delivery,

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  Apollo Security

  • Floater

    • Aug 2008 - Aug 2010

    customer service, foot patrols, call center, money escorts.

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  John Leonard Temp Agency

  • Teachers Aide

    • May 2007 - Aug 2008

    worked for the sunny side daycare center and i watched over and was a caretaker of children ages 2-5