Experience

• 

  Wahl Australia

  • Brisbane, Queensland, Australia

  • Marketing Coordinator

    • Nov 2021 - Present
    • Brisbane, Queensland, Australia

• 

  The Colour Salon

  • Victoria Point, Queensland, Australia

  • Senior Hairstylist

    • Jan 2020 - Nov 2021
    • Victoria Point, Queensland, Australia

• 

  Absolique Hair Health Clinic

  • New Farm, Queensland, Australia

  • Administrative Assistant/Assistant Trichologist

    • Apr 2018 - Feb 2019
    • New Farm, Queensland, Australia

    • Recording, and editing video content for social media platforms and websites• In-clinic specialized hair and scalp treatments and hairdressing services• Monitoring and creating content for Social Media• All appointment setting including interstate and overseas bookings• Assisting Trichologist with day to day tasks to ensure their day runs efficiently• Management of the after-treatment experience• Taking orders and sending of stock to customers locally and overseas• Monitoring and ordering stock• General housekeeping and admin duties • Creating comparison documents for each client to track progress• Updating and editing all business websites• Writing blog content

• 

  Salon Velocity

  • Senior Hairdresser & Acting Manager

    • May 2015 - Jun 2017

    • EFT/Till and start/end of day procedures• Addressing any customer complaints• All appointment setting• Regular and accurate stock take• Responsible for all store ordering• General housekeeping and admin duties• Responsible for all complex cut and colour work• Ensuring clients end result expectations are realistic

• 

  Allianz Australia

  • Customer Service Consultant

    • Jan 2014 - Nov 2014

    • Took inbound customer service calls• Performing outbound calls to follow up on customer requests and conduct quality assurance surveys• Detailed note taking and CRM entry for each phone callACHIEVEMENTS• Chosen to take an active role in a team who made improvements and adjustments to the departments policies and procedures manuals.• Selected to be trained in Roadside Assistance calls

• 

  Genisis Hair

  • Senior Hairdresser & Acting Manager

    • Apr 2012 - Jan 2014

    • Performing business open and close procedures• Liaising with the owner and implementing policies• Banking and inventory control• Regular appointments with sales representatives• Responsible for all complex cut and colour work• Ensuring clients end result expectations are realisticACHIEVEMENTS• Lead hairstylist for RAW awards 2013

• 

  GlamaCo Australia

  • Senior Sales Consultant and 2IC

    • Jan 2011 - Jan 2012

    • Managing the store float, inclusive of banking• Calculating KPI’s and budgets and encouraging and assisting staff to achieve these figures.• Stock management and maintenance • Handling all phone orders• Hair colour technician for Natural LookACHIEVEMENTS• -Selected to represent GlamaCo at the National Hair and Beauty Expo on the Natural Look stand