Experience

• 

  McDonald's Pakistan

  • Hyderabad, Sindh, Pakistan

  • Restaurant Manager

    • Aug 1998 - Present
    • Hyderabad, Sindh, Pakistan

    • Foster a sense of teamwork through all levels of managers and crew by creating a positive environment by providing the right support and training• Oversee all elements of daily restaurant operations including: payroll, relationships with suppliers, employee relations and equipment maintenance and physical plant• Oversee all in store objectives, including crew incentives, marketing promotions and contests• Execute business plans in order to meet sales goals and budget line items, including food, labor, paper and other controllable expenses• React proactively and professionally to all escalated guest concerns and complaints in a timely manner to build customer loyalty and longevity• Set crew and manager schedules with promotions, holidays, and key operational events in mind• Set the standard through leading by example in food safety and sanitation, ensuring restaurant exceeds all regulations and company policies• Mentor, motivate and train managers and crew to provide exceptional guest experience and provide quality product• React to areas of opportunity with professionalism and with a desire to better the team and restaurant system through new and innovative ideas• Demonstrated excellent communication skills between management and crew to ensure all tasks were completed in timely manner.• Strived to keep customers happy and make them want to come back to the restaurant.