Experience

• 

  Self Employed

  • Killeen-Temple Area

  • Notary Signing Agent

    • Jun 2023 - Present
    • Killeen-Temple Area

    Authorized to take acknowledgments, protest instruments permitted by law to be protested (primarily negotiable instruments/bills/notes), administer oaths, take depositions, and certify copies of documents. Conduct quality checks on loan documents to ensure all lender requirements are met. Comply with privacy laws by properly disposing of non-processed paperwork with personal/financial data. Coordinate signing appointments with borrowers and return properly signed/notarized documents to lender.

• 

  Umbrella Affects, Inc.

  • Business Owner

    • Mar 2017 - Present

    All encompassing umbrella covering the following:1) The Upper Room2) Kafe`3) The incomparable writings of MsBoddie SpeakLifeThe ultimate goal is that our organization will be an edifice with more opportunities for the community; a center with mentoring and counseling as well as a production company in which individuals may be able to have an experience with performing arts and television.

  • Writer

    • Jun 1995 - Present

    Kishia Boddie aka MsBoddie SpeakLife, has been writing poetry for over 20 years, and over that time, life has taught her many things about relationships, family, God, people, and well…..herself. Like many of you, she has found herself in different situations and experienced life on levels mentally, physically, and emotionally where the only way she has been able to hang on, is through word therapy. There have been numerous people that have come to feast at her table. Some bringing dishes made with love. Some bringing store-bought delights. Some bringing tainted leftovers. And even some bringing only open hands and empty containers, leaving with more than what they came with. But each and every one left her something of value…..a lesson!

• 

  Kilimanjaro Kafe', LLC

  • United States

  • Business Manager

    • Jul 2019 - Present
    • United States

    Gourmet Smoothies. Cold-pressed Juices. Smoothie Bowls. All-Natural. Super Foods. Holistic Health. Graphic Design.

• 

  Kingdom Ministries Church

  • Newport News, VA

  • Servant

    • Oct 2005 - Present
    • Newport News, VA

    Under the anointed leadership of Apostle Dr. Letricia Brown & Bishop Dr. Ronnie L. Brown, serving in the army of the Lord as I have been called to do.

• 

  The UPS Store

  • Portsmouth, Virginia, United States

  • Store Specialist

    • Oct 2021 - Jul 2022
    • Portsmouth, Virginia, United States

    Help customers pioneer more sustainable solutions, delivering packages more efficiently, creating more connections around the world and finding more ways to take action and give back.

• 

  Capital Group

  • Norfolk, Virginia, United States

  • Client Services Representative

    • Oct 2019 - Mar 2020
    • Norfolk, Virginia, United States

    Liaised with Fund and Insurance companies to ensure appropriate selling agreements are in place at the provide and plan levels.● Worked with 3rd party investment managers and advisors to define onboarding and ongoing requirements.● Ensured investment performance and fact sheets are updated regularly.● Received inbound calls from shareholders and financial advisors across the country.● Helped callers manage their mutual fund accounts by completing on-line account transactions, such as investments, redemptions, and account maintenance.● Educated callers on American Funds' services and broader industry policies.● Research and resolve customer inquiries in a timely manner.● Provided telephone support to website users.● Provided internal and external customers with a positive service experience.

• 

  Dollar General

  • Portsmouth, Virginia, United States

  • Lead Associate

    • Apr 2018 - Aug 2019
    • Portsmouth, Virginia, United States

    Led the work of sales associates serving as cashiers.● Operated the cash register as needed to provide great customer service.● Authorized voids and overrides; count register; make bank deposits.● Assisted in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.● Monitored cash levels and made appropriate drawer pulls as directed by the Store Manager. Monitored cameras for unusual activities (customers and employees), if applicable. Supplied cashiers with change when needed. Conducted training of new cashiers; cash handling policies and procedures; ensured proper scanning techniques were being utilized; engaged the customers with excellent customer service.

• 

  Anthem Blue Cross and Blue Shield

  • Chesapeake, Virginia, United States

  • Data Entry Specialist

    • Sep 2017 - Mar 2018
    • Chesapeake, Virginia, United States

    Reviewed work orders and accurately input data into the company database.● Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.● Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing.● Accurately researched and retrieved requested data to complete over 100 records daily with minimum to no errors using advanced Excel skills.● Recorded all tasks and activities as required daily for submission at the end of each day to support accurate record filings for supervisor reports● Assisted in providing and updating outdated health provider’s information in the Anthem corporate database.

• 

  Shawn Henry Productions

  • Norfolk, Virginia Area

  • Public Relations Director

    • Mar 2015 - Nov 2016
    • Norfolk, Virginia Area

    1. Manage the reputation of Shawn Henry Productions (SHP)2. Gain understanding and support for SHP, as well as try to influence opinion and behavior3. Use all forms of media and communication to build, maintain and manage the reputation of SHP

• 

  CMA CGM

  • Norfolk, Virginia Area

  • Export Documentation Coordinator

    • Jan 2014 - Apr 2016
    • Norfolk, Virginia Area

    Respond to SSC RFIs within agreed upon time frame acting as liaison on Documentation concerns between the SSC and External customers as well as CCA functional teams in order to resolve issues without undue delay. • Monitor Export Documentation email boxes and ensure appropriate escalation of problems to management as required. • Act as liaison with overseas agents and CMA-CGM personnel, maintaining excellent relationships with internal and external customers alike. • Process L2 (pre & post complete status) Corrections received from shippers within 8 hours of receipt. • Coordinate with POD agent as required to reduce service failures. • Send revised proof copies to customers as required. • Follow procedures as set forth by Home Office when processing diversion requests (CODs) in conjunction with the SSC to ensure that documentation is processed accurately and cargo is effectively routed to the proper destination. • Assist Shared Service Center with preparation and validation of document and cargo cut (NDNL) lists. • Call customers for missing Shipping Instructions in support of NDNL procedures communicating the consequences for failing to submit on time, • Observe all company and department rules, requests, and procedures. • Other duties as assigned.

• 

  Truestone, LLC

  • Suffolk, Virginia

  • Information System Security Officer

    • Aug 2010 - Jul 2012
    • Suffolk, Virginia

    Responsible for working with Coast Guard technical support staff and program management personnel to draft, review, approve, and disseminate Certification and Accreditation (C&A) documents for all programs and systems.• Continuously reviewed, analyzed, and updated existing system security documentation, policies, procedures, risk assessments, technical vulnerability assessments, service level agreements (SLAs) and other available documentation ensuring that the development of all C&A documentation was in accordance with the most current, appropriate security regulations, requirements, legislation, and standards.• Ensured maximum reuse and sharing of related information was conducted by overseeing and managing the complete certification of multiple systems, keeping all parties involved in the process, diminishing repetition and unnecessary man hours, to achieve a high degree of cost effectiveness.• Updated and uploaded all C&A artifacts into the USCG online central repository for all system documentation as well as provided a single place to view the status of a system's compliance.• Managed the training schedule and coordinated team building meetings of 9 personnel to include complete travel arrangements when needed; all within or under company budget.

• 

  Spectrum

  • Newport News, Virginia

  • System Security Analyst

    • Jun 2008 - Mar 2010
    • Newport News, Virginia

    Used charts, databases, and spreadsheets to coordinate information system security inspections, tests, and compliance checks with operational, program, and developmental offices.• Used approved Risk Management Methodologies, assessed operational information systems, as well as, planned or actual business practices to ensure systems and procedures met acceptable levels of risk, and documented risk assessment results in written risk assessment reports that provided courses of action and options.• Experienced with web portal distribution systems and using these systems to publish current system security-related documentation to properly authorized individuals.• Experienced in information system security Certification & Accreditation principles and able to identify when an event negatively impacts a system's accreditation. • Possess detailed knowledge of all phases of a system's life cycle and how to ensure systems meet security requirements as required in each stage of the process. • Evaluated multi-intelligence communications systems and architectures within the Air Force (AF) Distributed Common Ground System (DCGS) enterprise to ensure it will operate efficiently with external systems while meeting applicable directives.• Exemplary understanding of governing directives and applied same to ensure all information systems within the AF DCGS enterprise are operated and maintained in accordance with the System Security Authorization Agreement (SSAA) and Information Assurance Standards.• Drafted and updated policies and standard operating procedures (SOPs) for all site personnel in order to provide support and standardization across the enterprise.

• 

  US Navy

  • Information Specialist

    • Nov 1995 - Mar 2008

    Information Systems Technician - provided the following functionalities: Active Directory Management, System Backups and Recoveries, Local/Remote Network Administration, PC repair and maintenance, Information Assurance Vulnerability Assessment (IAVA) updating and reporting, and antivirus updating. Help desk support and in-depth troubleshooting was 24/7. Served as a Communications Watch Officer for 2 years involving the management of 14 personnel to include civilians. This entailed keeping track of training needed, maintaining records, counseling individuals, submitting award recommendations, as well as conducting personnel evaluations. Network System Administrator - Installed computer systems and provided user account setup, Exchange Server configurations/maintenance, network printer installation and sharing. Provided proper network and security training to command personnel. As the Information System Security Officer (ISSO) of the network, I drafted and submitted the commands first System Security Authorization Agreements (SSAA). Provided hardware and software upgrades according to appropriate policies and standards. Prepared technical personnel to administer commercial network operating systems within the functional areas of configuration, system, and performance management. Conducted first level network software and hardware corrective actions.