Experience

• 

  Greyhounds As Pets NSW Ltd

  • Kennel Hand

    • Mar 2023 - Present

• 

  Hanrob Pet Hotels

  • Duffys Forest, New South Wales, Australia

  • Animal care attended

    • Sep 2022 - Jul 2023
    • Duffys Forest, New South Wales, Australia

• 

  Drive DeVilbiss Healthcare

  • Castle Hill, New South Wales, Australia

  • Customer Service Consultant

    • Oct 2020 - Dec 2021
    • Castle Hill, New South Wales, Australia

• 

  ParaQuad NSW

  • Newington

  • Customer Service Consultant

    • Jan 2018 - Aug 2019
    • Newington

• 

  Tru Blu Beverages

  • Villawood

  • Accounts Administrator Assistant

    • Feb 2016 - Jul 2016
    • Villawood

     Entering new clients into database Processing picking list’s & invoices for Sale Reps order’s for VIC & SA Ensure all prices are correct Follow up incorrect priced orders Creating reports from Dynamics Data base Check off POD invoices (proof of Delivery) Make required adjustments in data base as per POD’s or requested Check off sale rep’s receipt book to ensure payment has been received Take calls from sales reps regarding their order or enquiries Assist reception with incoming calls as required

• 

  Serenade Leather

  • Revsby NSW

  • Sales Administrative Assistant

    • Aug 2015 - Feb 2016
    • Revsby NSW

     Inbound & Outbound calls  Taking orders Invoicing Liaising with Clients Following up order's Setting up specials  Complaint handling  Recording faulty items sent back from clients  Visiting and prospecting for new clients using the company car  General duties such as mail & cleaning  Screen & redirect calls to other staff in the office  Data Entry

• 

  SilverNeedle Hotels

  • Chatswood

  • Central Reservations Consultant

    • Feb 2013 - May 2015
    • Chatswood

    • Receiving reservation enquiries and bookings and accurately entering these booking into Opera.• Providing customer service to all callers to Central Reservations and Office Switch• Use and continued updating of all reservations systems , Opera, MyFidelio, Pegasus, and The Booking Button• Providing customer service for the Silverneedle chat site Zopim• Maximise hotel occupancy and revenues through effective use of yield and conversion techniques.• Support & Training assistance for all Hotel Staff and Central Services Staff on Escape Club Program• Support & Training to Escape Club Members and use of Escape Club Website, Escape Club database system – SORSE and other related Escape Club systems implemented by the group• Regular communications with Escape Club members either written or spoken as required• Support & Training assistance for all Hotel Staff on The Booking Button and any other Web Booking system that may be implemented by the group• Maintenance of Silverneedle Hospitality website including updating of content, packages/rates• Perform general reception duties such as mail, switch call transfers and enquiries• Processing manual transactions for the Escape Club• Assisting in making user manual for new booking engine for Silverneedle Hotels.

• 

  Pharmacy Nutrition Warehouse

  • Quakers Court Shopping Centre

  • Customer Service

    • Jul 2010 - Feb 2013
    • Quakers Court Shopping Centre

    • Operating till• Organizing stock orders for customers• Assisting with customer complaints • General cleaning• Marking off delivered stock• Putting stock away• Customer service• Using Microsoft word to make signs for store and staff• Entering invoices• Stock count and rotation

• 

  My House

  • Blacktown

  • Shop Assistant

    • Jun 2009 - Oct 2009
    • Blacktown

    • Greeting customers• Assisting with customer enquires• Complaint handling and resolution• Point of sale use and end of day reconciliation• Cash handling/ Banking• Answering phones• General cleaning duties• Liaising with team members, managers and other store locations• Sales and visual marketing• Inventory control including receiving and dispatching of goods and stoke take.• Reaching personal and team sales goal

• 

  Thornton Newsagency

  • Thornton

  • Store Assistant

    • Jan 2007 - May 2009
    • Thornton

    • Greeting customers• Assisting with customer enquires• Complaint handling and resolution• Point of sales use and end of day reconciliation• Cash handing• Answering phones/ taking messages• General cleaning duties• Liaising with team members, managers and other business• Sales and visual marketing• Inventory control including receiving and dispatching of goods and stoke take• Stationary orders• Use of fax machine• Legal responsibilities( E.g. Proof of age)