Experience

• 

  Caravan Industry Victoria

  • Australia
  • Information Services
  • 1 - 100 Employee

  • Business Support Officer

    • Jan 2024 - Present

  • Event Support

    • Apr 2023 - Present

• 

  Dragon Boat Victoria

  • Melbourne

  • Operations and Events Coordinator

    • Jul 2021 - Oct 2022
    • Melbourne

• 

  Caravan Industry Victoria

  • Melbourne, Australia

  • Event Manager

    • Apr 2018 - Mar 2021
    • Melbourne, Australia

• 

  Moreton Hire

  • Australia
  • Events Services
  • 1 - 100 Employee

  • Business Events Manager - Victoria

    • Mar 2017 - Apr 2018

  • Senior Account Manager

    • Sep 2014 - Apr 2018

    Exhibition & event professional

• 

  Blue Star Group Australia

  • CBD

  • Blue Star Print - IQ Account Manager

    • Jul 2011 - Sep 2014
    • CBD

    Responsibilities:• Ensuring superior customer service to clients• Ensuring the production and delivery of all projects are managed to brief, budget and deadlines• Requirements gathering and briefing clients on design / print projects and working with other Service Centre team members to ensure requirements are ‘trafficked’ through to completion• Acting and reporting on initiatives to add value and save money through management, early involvement savings and production process improvements• Project management and implementation of print solutions• Agency liaison with designers ensuring that client expectations are met and deadlines achieved for all design projects project costing are accurate and production timelines are feasible • Issue management with suppliers and clients • Provide training for clients in the understanding of print, direct mail, digital, offset and large format printing and installation. • Coordinating proofing processes with clients• Managing Blue Star warehouse and logistics requirements• Managing client expectations for artwork and production deadlines• Providing expert print and prepress client support• Managing ongoing work in progress client and provider reporting • Identifying and developing opportunities to expand the services currently provided to CGU • Taking ownership, on behalf of both Blue Star and clients, of the successful management of the holistic service provided by Blue Star, including managing, reporting and forecasting on activity and performance

• 

  Whirlwind Print

  • Knoxfield

  • Account Manager

    • Jan 2008 - Jul 2011
    • Knoxfield

    Responsibilities:• Monitoring weekly and monthly targets and striving to achieve them• Providing expert print and prepress related support to clients• Managing client expectations of print and delivery deadlines, meeting their required deadlines• Ensuring excellent customer service• Addressing and striving for successful outcomes in regards to customer issues and complaints• Develop and maintain strong relationships with all clients within my portfolio• Aim to optimise best possible margins on quotes • High level of problem solving skills • Managing internal relations between sales, production and dispatch • Quote follow up and review

• 

  ExpoNet

  • Account Coordinator

    • May 2006 - Jan 2008

    Responsibilities: • Organising delivery, installation and coordination of goods and services for various exhibitions including signage, furniture, audio visual equipment, rigging, plants etc.• Stakeholder management, ensuring all subcontractors deliver goods on time and to agreed contacts• Managed financials, ensuring clients events where delivered in accordance with their budgets• Managed client portfolio and relationships • Managing all signage requests from clients• Ensuring creative and innovative exhibition themes and features• Relationship management within all departments involving production, logistics and warehousing• Overseeing internal communications and time management of project team

• 

  Just Group

  • Sales Assistant / POS Trainer

    • Dec 2000 - Jun 2005

    Responsibilities: • Implementation of new POS system • On call support for staff and technical issues • Training of staff, company wide