Experience

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  Foundation Medicine

  • Scrum Master

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  Foundation Medicine

  • Boston, Massachusetts, United States

  • Scrum Master

    • Dec 2019 - Present
    • Boston, Massachusetts, United States

    • Transitioned internal project team from quarterly planning cadence to a scrum team with sprint cadence• Produced validation documentation for multiple releases of the internally developed application• Manages the definition, grooming, and prioritization of the product backlog in Jira• Works with multiple teams to identify, track, and resolve inter-team dependencies and blockers

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  Band Management

  • Manager

    • Dec 2003 - Present

    • Networked with potential clients; i.e. Club Owners, Event Planners• Responsible for creating and negotiating contracts• Invested profits into furthering the business• Marketed the band through advertisements• Utilized social media to expand fan base• Created promotional products• Production, writing and recording of music• Design and development of website

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  Charles River Laboratories

  • Burlington, Massachusetts, United States

  • Business Analyst

    • May 2019 - Dec 2019
    • Burlington, Massachusetts, United States

    • Conducted end user interviews to document current business processes and perform gap analysis• Produced training documentation for technical and non-technical resources• Performed functional testing to confirm business requirements prior to production release • Created reports to identify data irregularities for team leaders

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  Intellify Learning

  • Boston, Massachusetts, United States

  • Integration Services Business Analyst

    • Jun 2016 - May 2018
    • Boston, Massachusetts, United States

    • Works with clients/users to define scope, goals, and purpose of data analyses and reports• Advises clients/users on approaches to using the Intellify platform and how to draw the data out to meet business and analytical needs. • Creates reports and analyses using existing and emerging databases and tools• Works with clients to understand business need, so as to identify and present data in charts, graphs, tables, and other visual modes to facilitate understanding by users• Consults with clients and users to identify reporting and analytical needs and inform requirements gathering, so as to ensure alignment of systems design and business needs• Supports the optimization of data quality; analyzes, cleans, recodes, and otherwise transforms data, so as to ensure data accuracy, integrity, and currency• Works with project leaders and managers to create functional requirements necessary to identify, procure, develop, customize, and otherwise provide technology-based solutions to business needs• Works with users to specify and document requirements sufficient to inform prioritization, budgeting, and implementation planning

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  Sierra-Cedar

  • Business Analyst

    • Oct 2014 - Jun 2016

    • Provided PeopleSoft functional consulting services to Public Sector clients• Wrote and reviewed functional design documents, training manuals, and other necessary documentation• Reviewed technical design documents and worked with technical team to solve functional issues• Created queries and wrote/ran PeopleSoft scripts where necessary• Participated in all testing phases, including issue reporting and results tracking• Participated and assisted in the design and execution of implementation and upgrade methodology, testing, budgeting and project metrics, status reporting, risk management, executive and internal communications, and general daily activities• Participated in business process reengineering, best practices, and customization issues• Acted, where necessary, as the liaison between the internal and external project teams• Shared suggestions and knowledge capital to help optimize implementation methodology

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  The Hockey Writers

  • Lead Writer

    • Jul 2013 - Nov 2015

    • Earned media credentials through the Providence Bruins• Responsible for generating topics, writing articles, and meeting publishing deadlines• Marketed website through social media (twitter, facebook, online communities, etc)

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  MetLife

  • Warwick, RI

  • Business Analyst

    • May 2014 - Oct 2014
    • Warwick, RI

    • Supported the creation, consolidation, and analysis of correspondence and content inventories• Performed data quality and integrity diagnostics; Recommended and Implemented solutions• Facilitated sessions with partners through all phases of the project life cycle• Managed the team’s document and record repository; this included the timely capture of receipt, meta-data tagging, organization, version maintenance, and team alerts• Maintained documentation of analysis assumptions, strategy, observations risks, recommendations, and lessons learned for all analysis• Led collection, maintenance, analysis, and opportunity identification from issues log• Supported definition of a robust yet flexible taxonomy & nomenclature convention for content / document management• Supported definition & execution of key process and simplification metrics and data collection plans and sampling strategy;• Captured process documentation, meeting minutes, and key learnings • Summarized findings and recommendations in an easily referenced, actionable format• Took lead in partner meeting scheduling, status (routine), updates, etc…• Conducted business interviews and qualitative analysis

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  Granite Telecommunications

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Billing Exceptions Analyst

    • Jul 2013 - May 2014

    • Defined requirements for IT enhancements and newly created reportso Business representative in project meetingso Conducted user acceptance testing for all new IT releaseso Supported post-implementation business validation• Created and ran queries to enhance relevant data analysis• Served as the internal point of contact for the billing department• Built databases to present valuable data more effectively• Manage and track customer specific billing and pricing contracts• Recommended project ideas to improve revenue assurance• Created accuracy improvement reports that yielded over $50,000 in new billing

  • Billing Quality Assurance Analyst

    • Nov 2012 - Jul 2013

    • Performed in-depth audits on complex orders to ensure billing accuracy• Applied charges to customer accounts, while enforcing various pricing rules• Identified opportunities to improve business outcomes and supported implementation• Developed training guides for new and existing employees on all job processes• Participated in work groups to further knowledge of and improve use of PowerPivot• Played a lead role in the job shadow program for new employees

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  The Office Specialists, LLC

  • Operations Manager

    • Jun 2010 - Nov 2012

    • Established legal business structure• Managed finances; i.e. accounts payable, accounts receivable, taxes• Created and utilized spreadsheets to organize and analyze data• Prepared balance sheets and other financial statements• Prepared small business tax plans and reporting• Acquired customers through sales and marketing• Identified target market and created marketing campaign• Increased revenues over five consecutive quarters, primarily through the use of upsells• Responsible for hiring, supervising, and evaluating employees/subcontractors• Developed a training program for customer service staff

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  UMass Memorial Laboratories

  • Research Analyst

    • Oct 2007 - Mar 2009

    • Constructed, maintained and analyzed real estate and physician databaseso Utilized Excel Pivot Tables to present results to upper management• Identified, observed, and advised on property investment opportunities

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  Stop and Shop

  • Cashier

    • Dec 2003 - Sep 2007

    • Primary point of contact for consumer-business relationship• Trained new employees on procedures and protocol

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  Bank of America

  • Intern

    • Sep 2005 - Jan 2006

    • Contributed to the creation of marketing tools• Supported direct marketing efforts through customer interaction• Assisted bank and loan managers with their daily duties including:• Loans, mortgages, personal accounts, business accounts, and financial investments