Experience

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  Capital Insurance Group

  • Monterey, CA

  • Special Investigations Unit Supervisor

    • Feb 2014 - Present
    • Monterey, CA

    Supervise the Special Investigations Unit of Capital Insurance Group (CIG). Investigate and supervise insurance fraud investigations in the western United States.Investigate personal and commercial insurance exposure for first and third party claims. Provide anti-fraud education and training to the integral anti-fraud personnel.

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  Madsen Investigations

  • San Diego, CA

  • Owner/Qualified Manager

    • Jul 1996 - Oct 2014
    • San Diego, CA

    Provide licensed private investigations to law firms, private business, insurance companies and individuals. Conduct civil and criminal investigations. Assist clients in all types of personal and business needs by establishing evidence based investigations, investigate financial transactions, interview suspects, write reports and testify as to findings.Provide covert undercover investigations.Perform skip tracing services and service of process.Provide personal and corporate protection services.Provide licensed insurance claim adjusting and consulting to insurance companies.

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  ICW Group

  • Greater San Diego Area

  • Special Investigations Unit Manager

    • May 2000 - Dec 2013
    • Greater San Diego Area

    Manage ICW Group Insurance Companies nationwide insurance fraud investigations. Develop and implement proactive anti-fraud training protocols for staff.Deter, detect and investigate the criminal and civil crimes committed against the company.Reduce and resolve a wide range of allegations of fraud and prevent white-collar crimes.Conduct investigations, prepare reports of suspected fraudulent activity for prosecution and refer cases to appropriate law enforcement authorities nationally.Assist the business lines (Workers' Compensation, Earthquake, Automobile, Surety and Property & Casualty) in the investigation of insurance fraud.Manage the OFAC/SDN compliance with the United States Treasury Department.Awarded the Workers' Compensation Investigator of the Year by the International Association of Special Investigation Units (IASIU) Southern California Chapter in 2003 & 2004. Nominated for the IASIU Investigator of the Year in 2007 & 2009.Graduate of FEMA Disaster Fraud Training and the National Insurance Crime Bureau (NICB) - Advanced Special Investigations Academy.Serve as a Board of Director for the Southern California Chapter of IASIU - 2007 to present.Continued attendance of anti-fraud education and training.

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  State Farm F&C, CIGNA, Aetna Life & Casualty, Westfield Insurance & CNA Insurance

  • Senior Field Claim Consultant

    • Jul 1977 - Jul 1996

    Performed multi-line field claim adjusting for the mentioned insurance carriers. Investigated and negotiated the claims from inception to conclusion. Investigated claims (up to $1,000,000+ exposure), determined action necessary to resolve litigated cases. Report to Corporate Management with plan of action, resolution strategies and conduct complex multi party negotiations of high exposure claims.Attended settlement conferences and monitored trials of highly sensitive nature.Served on nine (9) catastrophe storm duties involving earthquake, wind & hail, tornado and hurricane losses.Graduate of Vale Tech (Auto Estimatics & Building Damage Estimating) schools.Appointed and served as an Arbitrator for Special Arbitration and Automobile & Property Subrogation forums.Insurance Institute of America - Certificate in General Insurance.