Experience

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  Comfort Inn Dowtown Atlanta South

  • Atlanta, Georgia, United States

  • Front Desk Agent/MIT

    • Aug 2021 - Jan 2024
    • Atlanta, Georgia, United States

• 

  Plaza Midtown

  • Atlanta, Georgia, United States

  • Concierge

    • Feb 2019 - Aug 2021
    • Atlanta, Georgia, United States

• 

  Mayfair Renaissance

  • Midtown Atlanta

  • Concierge

    • Mar 2017 - Mar 2019
    • Midtown Atlanta

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  First Service Residential

  • Atlanta, Georgia

  • Jr. Concierge @ Sovereign

    • Jan 2015 - Mar 2017
    • Atlanta, Georgia

    As Junior Concierge or front desk associate at the Sovereign, I work independently,and without direct supervision. I have a strong communication, telephone, and customer service skills. I'm very detail oriented and I have the ability to multi-task. Daily, I meets and greets residents; checks guests and service providers in/out. A major part of what I do, one must be able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. My specific job title is not limited to Performing other duties as assigned.

• 

  Sanctuary Village of Power

  • Facilities Manager

    • Oct 2014 - Jun 2015

    http://www.svopchurch.com/Village_Pod_Kirk.htmlwww.svopchurch.com

  • Diretor of Activities

    • Jan 2011 - Oct 2014

    http://www.svopchurch.com/Village_Pod_Kirk.htmlwww.svopchurch.com

• 

  Hilton Garden Inn / Homewood Suites Midtown Atlanta

  • Restaurant & Bar Manager

    • Oct 2012 - May 2014

    • Demonstrated excellent customer services to clients and maintained a professional atmosphere while delivering service of highest etiquette standards.• Responsible for staffing the adequate amount of staff members for schedule shifts and functions to be held at the facilities.• Responsible for decoration and set-up of banquet halls and conference rooms for weddings, banquets, social events and corporate meetings.• Assisted management and other wait staff in day-to-day duties, such as preparing breakfast and light lunches, setting up warm buffet, bartending, cocktail receptions, seated dinners and coffee/beverage services for functions scheduled at facility.• Responsible for removing company utensils at the end of each event as well as providing a clean work environment for the next scheduled event.• Trained new employees in the duties required to deliver excellent customer service including a great experience to all guests in a fine dining establishment.

• 

  DTI LLC

  • Greenberg Trauig

  • Hospitality Coordinator

    • Feb 2008 - Jul 2012
    • Greenberg Trauig

    Special Events/Catering Coordinator • Greeting and directing all visitors entering the office space in a professional and pleasant manner.• Answering incoming calls. Fielding questions regarding office location, general information and direct calls accordingly.• Responsible for menu planning and coordination of special events, conferences, and meetings to be held at the facility.• Providing clerical and administrative support, corresponding to emails via Microsoft Outlook.• Organizing and maintaining the front desk and reception area.• Providing excellent hospitality service to attorneys, clients and other guests that have scheduled meetings at Greenberg Traurig.• Responsible for placing food orders and planning events from different catering vendors for the attorneys, and clients that have scheduled meetings at Greenberg Traurig.• Billing the proper client matter numbers, and working hands-on with the accounting department to make sure all invoices and bills are paid in a timely manner.• Responsible for overseeing and setting-up conference rooms with coffee, tea, beverages and food requested by the attending clients for any meetings at the firm.• Managed the breakdown and cleaning of all conference rooms after meetings.• Oversaw and maintained the upkeep and stock of 19 conference rooms.• Managed hospitality staff to make sure all pantries are stocked with coffee, milk, utensils, etc. Cleaned pantries, disposals of trash and cleaned out refrigerators on a weekly basis.• Trained new employees in the duties required for a conference room host for Greenberg Traurig. • Picked up and delivered items (i.e., faxes, documents) to/from clients according to pre-determined schedules or on an “on-demand” basis. • Maintained logs and records on all items for pick-up/delivery as required.