Experience

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  ABS - All Brokerage Solutions Lda

  • Luanda Province, Angola

  • Quality Compliance Lead

    • Aug 2023 - Present
    • Luanda Province, Angola

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  Fm Afro 103.3

  • Luanda Province, Angola

  • Locutor

    • Feb 2023 - Present
    • Luanda Province, Angola

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  Airlines/Aviation

  • Canada and Angola

  • Passenger/Cargo/Operations Manager

    • Aug 1999 - Present
    • Canada and Angola

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  Qatar Airways

  • Luanda, Angola

  • ASM

    • Feb 2021 - 2023
    • Luanda, Angola

    The oversight of both the operations and administrative responsibilities at station level. The roles ensure that the operations run smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.Key responsibilities include the following:Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.Maintains high standard to enhance the customer experience.Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.Supports in the preparation of annual budgets proposals for the station.Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external. Supports new station start up when required and conduct GHA Technical assessment.Establishes the department or team’s objectives and priorities to align with and support business objectives.

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  GULF MED

  • Luanda, Luanda Province, Angola

  • ACM

    • Mar 2021 - Apr 2022
    • Luanda, Luanda Province, Angola

    Logistics Coordinationa. Liaising between the SonAir logistics team, helicopter engineer contract coordinator and Gulf Helicopter Company Logistics department.2. Local coordinationa. Arranging any local services required for the execution of the GMAS contracts, including accommodation and transportation.b. Liaising with the SonAir visa department to ensure SonAir are processing the visas, work permits and ANAC validations as required.3. Crew Liaisona. Receiving the crew in country and providing the country briefb. Acting as first point of contact for the GMAS crew to address any queries, complaints and non-aviation emergencies4. Othera. Liaising with the GMAS in country medical coordinator on crew health Matters/quarantine/testing requirements

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  Astra Aviation Services

  • Luanda, Angola

  • Security, Quality & Compliance Manager

    • Aug 2018 - Nov 2020
    • Luanda, Angola

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  Atlas Air

  • Luanda, Angola

  • Station Manager

    • Mar 2014 - May 2018
    • Luanda, Angola

    • Responsible for maintaining, supporting and improving the overall station operation to support all business units of the company.• Responsible for station compliance of all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment and personnel.• Ensures all employees and vendors are aware of station and corporate goals and expectations.• Manages the station’s ongoing operations to ensure that all operational components (i.e., aircraft handling and servicing, passenger handling, and cargo handling) meet all company and governmental policies and regulations.• Interacts with customers, customer’s vendors and Company vendors to ensure proper training in company requirements and procedures. Maintain appropriate communication with customers and vendors.• Monitors all station support contracts to ensure vendors are complying with all contract provisions and service level agreements.• Meets with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the Company. Resolves station related problems arising from vendors, crews, hotels, catering, maintenance, fuelers, ground handlers, or customers.• Monitors and evaluates work performance of Company employees (if applicable) assigned to the station.• Interfaces with local airport authorities to ensure company compliance with all local policies, including compliance with local reporting requirements. • Participate in the budgeting process and ensure operations are conducted within that budget. Develop and maintain programs for reducing costs of station operations. Ensure timely processing of all invoices.• Coordinates as required with other departments (i.e., Marketing and Sales, Flight Operations and Aircraft Maintenance, as appropriate).

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  BESTFLY

  • Catumbela, Angola

  • Operations Manager

    • Feb 2012 - Feb 2013
    • Catumbela, Angola

    Operations Manager for International Private VIP Jets, Medivac flights, Sonair and TAAG B737 flights

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  Air26 Linhas Aereas

  • Benguela, Angola

  • Regional Operations Manager

    • Jul 2006 - Jan 2013
    • Benguela, Angola

    Station and Regional Manager

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  Brussels Airlines

  • Luanda, Angola

  • Deputy Country Manager

    • Jun 2004 - Jul 2006
    • Luanda, Angola

    Deputy Country Manager to Brussels Airlines

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  Northwest Airlines

  • Montreal, Canada Area

  • Customer Service Representative

    • Aug 1999 - Jan 2004
    • Montreal, Canada Area

    Portuguese and Spanish interpreter for both Continental airlines and Northwest airlines.knowledgeable Lost and found agent with a forte for Ground Ops