Experience

• 

  The Arc Baltimore

  • United States
  • Non-profit Organizations
  • 300 - 400 Employee

  • Director Of Business Services

    • Oct 2017 - Present

    Oversee the Business Services Department, and a team of Workforce Development Specialist to develop and maintain business partnerships to create employment opportunities and achieve placement outcomes. Establish and maintain direct relationships with business professionals, executive staff, business owners, human resource staff and hiring managers to promote opportunities for employment. Develop and maintain with State and Federal agencies for the purpose of funding and employment. Complete monthly billing reports being submitted to outside funding agencies. Market The Arc Baltimore’s workforce, conduct research on employers’ workforce needs, and negotiate contractual arrangements to provide on-site creative labor options for businesses. Network with the business community by attending networking events, job fairs, trade shows and conferences, and by joining and participating in professional organizations and business forums.Obtain placements that align with career seekers' skills, preferences, and employment goals.Provide support and consultation to job coaches, employers, and worksite supervisors, etc., to help ensure successful job start. Represent The Arc Baltimore in a professional manner to all employers, individuals supported by The Arc Baltimore and their families, care providers, funding agencies, referral sources and the community at all times.

  • Director of Employment Services

    • May 2003 - Present

  • Workforce Development Specialist

    • Apr 2016 - Oct 2017

    Develops business partnerships to create employment opportunities and achieve placement outcomes. Establishes and maintains direct relationships with business professionals, executive staff, business owners, human resource staff and hiring managers to promote opportunities for employment. Market The Arc Baltimore’s work force, conduct research on employers’ workforce needs, and negotiate contractual arrangements to provide on-site creative labor options for businesses. Network with the business community by attending networking events, job fairs, trade shows and conferences, and by joining and participating with professional organizations and business forums.Obtains placements that align with career seekers' skills, preferences, and employment goals.Provide support and consultation to job coaches, employers and work site supervisors, etc., to help ensure successful job start. Represents The Arc Baltimore in a professional manner to all employers, individuals supported by The Arc Baltimore and their families, care providers, funding agencies, referral sources and the community at all times.

• 

  New Frontier Payments

  • Account Executive

    • Jan 2015 - Apr 2016

• 

  American Urological Association

  • Linthicum, MD

  • CAE II

    • Jun 2004 - Jan 2015
    • Linthicum, MD

    •Responsible for troubleshooting member concerns as they relate to program registration, products, and both their personal and educational data. • Worked closely with the Customer Service Manager, in-house IT department as well as outside vendors to design and implement user friendly web-based solutions for exhibitor and attendee registration for the AUA Annual Conference, which has between 13,000-17,000 participants. • Develope Customer Service training materials, visual aids, and various electronic tools designed to streamline the manual processes of the Service Department. In addition to providing the resources, I have conducted peer training on these programs.•I have been assigned various Special Assignments and projects, including but not limited to:Serving as a beta tester for company- wide system upgradesBeing appointed to company-wide focus groups for changes designed to enhance other departments, but have major impacts on AUA members.•As a Project Manager I was responsible for all Specialty Society (non AUA) meetings. In 2013 I handled approximately 6 non company meetings, with participation ranging between 200-1,800.

• 

  Verizon Information Services

  • Timonium, MD

  • Account Executive

    • Mar 2001 - Sep 2003
    • Timonium, MD

    • Responsible for the direct sales of Verizon Yellow and White Page advertising programs, Internet , direct mail, coupons and creative ads to general business and retail customer. • Maintaining and growing a minimum of 450 established Verizon account while prospecting for new accounts. • Provide competitive analysis and proposals for advertisements.• Set weekly, daily and monthly goals to achieve personal and company goals.

• 

  Comcast Cable of Maryland

  • White Marsh, MD

  • Outside Sales Representative

    • Mar 2000 - Mar 2001
    • White Marsh, MD

    • Direct sales of cablevision services and equipment to general business and residential customers. • Provide bill analysis and proposals for cable vision and equipment.• Provide face to face sales presentations to secure customer’s business.• Premise training for equipment sold when necessary. • Set weekly, daily and monthly goals to achieve personal and company goals.

• 

  Comcast Cable

  • White Marsh, MD

  • Customer Service Representative

    • May 1998 - Mar 2000
    • White Marsh, MD

    • Sold new and existing customers cable products by informing them of available services and promotions being offered by the company. • Maintain accurate knowledge of new products and services.• Retain high billing residential customers through special projects, such as Customer First & Customer Care Programs.Special Assignments - Training AssistantAssist with new hires during second stage training.

• 

  National Data Corporation

  • Hanover, MD 20176

  • Business Development Executive

    • 1995 - 1998
    • Hanover, MD 20176

    • Responsible for the direct sales of credit card equipment to general business and retail customers. • Provide bill analysis and proposals for credit card equipment.• Provide customer service, monitor usage and trouble shooting for existing client base. • Set weekly, daily and monthly goals to achieve personal and company goals.

• 

  MCI Telecommunications

  • Linthicum, MD

  • General Business Account Representative

    • 1993 - 1995
    • Linthicum, MD

    • Sold long distance products and services to small to medium sized businesses.• Provided bill analysis and proposals based on long distance usage and competitor rates.Awards2 time Presidents Club winner 1 time Executive Club winner.