Experience

• 

  Bergen Logistics

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 300 - 400 Employee

  • General Manager

    • Mar 2022 - Jun 2023

    - Oversaw the full scope of operations, including facilities management, third-party logistics (3PL), distribution and order fulfillment, B2B2C solutions, project management, inventory management, customer care and staffing.- Developed and implemented strategic operational plans, improving processes and service delivery goals.- Leverage expertise in 3PL and B2B2C to enhance service offerings, leading to increased customer satisfaction and retention.- Led and mentored a team, fostering a culture of continuous learning and improvement to drive operational efficiency.- Managed inventory control effectively, ensuring accurate stock counts and minimized discrepancies.- Coordinated multiple concurrent projects, ensuring they were delivered on time and within budget using robust project management skills.- Maintained high customer service standards, swiftly resolving issues to ensure customer satisfaction and contributing to the company's sustained growth.- Continually sought ways to innovate and optimize operations to keep Bergen Logistics at the forefront of the logistics industry.

  • Operations Manager

    • May 2016 - May 2022

    - Assumed the role of Operations Manager at Bergen Logistics, a company that had only been open for several months, with only one customer account at the time of my hiring.- Single-handedly managed all aspects of facility management and customer service, as the only management role in the Canadian branch.- Grew the company's client base and managed the relationship with existing clients, providing comprehensive solutions to their logistical needs.- Took on a wide range of responsibilities, from overseeing day-to-day operations to managing supply purchasing for distribution use.- Liaised with transportation companies for all outbound shipments, ensuring efficient and timely delivery.- Oversaw team, ensuring efficient workflow and high levels of productivity.- Managed and maintained inventory.

• 

  Danier Leather Inc.

  • 2650 St. Clair Ave West, Toronto, ON

  • Senior Distribution Supervisor

    • Dec 2011 - May 2016
    • 2650 St. Clair Ave West, Toronto, ON

    - Hired as Shipping / Receiving Supervisor. Promoted to Senior Distribution Supervisor in July 2012.- Responsible for managing all day-to-day operations of the Distribution centre from shipping, receiving, and order pick and pack. - Supervising all team leads and up to 40 hourly paid staff.- Manage all supply purchasing for distribution use.- Liaison with all transportation companies for all outbound shipments. - Responsible for shipments to 80- store chain and solving any discrepancies with inbound or outbound shipments.

• 

  HB Fenn and Company

  • 34 Noxon Road, Bolton, ON

  • Assistant Distribution Manager

    • Sep 2001 - Jun 2011
    • 34 Noxon Road, Bolton, ON

    - Starting Position was Lead Hand of the Picking and Packing Department. Promoted in 2002 to Supervisor. Promoted in 2004 to Assistant Distribution Manager.- Responsible for overall operations of two distribution centres, overseeing up to 30 staff members including all staff schedules, vacation, annual employee reviews and disciplinary issues. - Responsible for all inventory for two distribution centres including yearly Inventory and daily cycle counts.- Directed the staff in all departments from Receiving/Replenishment, Picking /Packing, Shipping and Returns. Implemented target goals for employees.- Extensive experience with a custom-built WMS (Warehouse Management System). - Interfaced with the Customer Service group and resolved problems with customer orders quickly (CRM Customer Relationship Management). Reviewed Inventory (ERP - Enterprise Resource Planning) to ensure adequate stock was replenished and in the right locations for the next shift. Actively involved in enhancing the existing terminal-based RF system via suggestions to the IT Department.- Ensured staff were working in compliance with the company's Health and Safety policies. Was a representative of the company’s Health and Safety Committee throughout employment.- Also acted as a Social Club Representative on a committee to promote employee interaction and motivation to all staff.

• 

  CJRW C102.1FM

  • Summerside, PEI

  • On Air Announcer

    • Aug 2000 - Jul 2001
    • Summerside, PEI

    - Hosted on-air program daily – responsibilities included operating sound board.- Producing on-air advertisements and working with Promotional Department.

• 

  HB Fenn and Company

  • 34 Nixon Road, Bolton, ON

  • Inventory Controller

    • Apr 1999 - Aug 2000
    • 34 Nixon Road, Bolton, ON

    - Responsible for daily cycle counts of all inventory as well as any stock adjustments.- Required to gather all inventory necessary to update the computer data system. - Dealt with daily overages and shortages in Receiving and Returns Department.

• 

  Canadian Timken Ltd.

  • Streetsville, ON

  • Material Handler / Data Entry Clerk

    • Jul 1993 - Mar 1999
    • Streetsville, ON

    - Worked in all aspects of the distribution center from Receiving to Returns.- Worked in office as Data Entry Clerk – responsible for Reception, Invoicing and Customs paperwork.