Experience

• 

  Verizon Business

  • Ashburn, Virginia, United States

  • Product Manager

    • Apr 2013 - Present
    • Ashburn, Virginia, United States
• 

  VMware

  • Reston, VA

  • Manager - Service Provider Partner Program

    • Jan 2012 - Apr 2013
    • Reston, VA

    Managed all aspects of the VMware Service Provider Partner Program including on-boarding new partners, ensuring program compliance, and providing a single point of contact for communication between the partner and VMware. Coordinated across internal teams including Program Office, Sales Operatio...

• 

  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Manager – Sales Enablement & Automation

    • 2007 - Jan 2012

    Supported 1500+ Sales Professionals across 5 Sales Channels throughout the Sales lifecycle. Coordinated efforts across Sales, Marketing, Legal, IT, Operations, Finance and Network to drive adoption of new products, technologies, tools and processes. Developed incentive campaigns, wrote sales bulletins and created/delivered training. Identified issues in Sales processes and systems and developed new processes, tools, documentation and training to resolve issues and improve efficiency.

  • Manager – Product Development

    • 2005 - 2007

    Led team of 2 Business Analysts in developing and managing Verizon Business Internet Products and Services. Created and submitted Business Cases for new product development including revenue and business justification to support funding. Managed $2M+ product development budget. Prioritized competing business needs and coordinated with IT, Network, Operations, Finance and Legal to launch enhancements that best utilized development funds. Developed and led Product launch strategy including documentation, training, and communication to Sales.

  • Senior Manager – End to End Testing

    • 2002 - 2005

    Built and managed team of 30 employees and contractors engaged in E2E testing activities for major system modernization program. Scope spanned ordering, provisioning, billing, monitoring and customer care systems.

  • Senior Manager - Integration Testing

    • 2001 - 2002

    Led team of 42 employees performing Integration Testing for new billing system.Assessed initiatives for impact, developed LOEs, and scheduled testers for project coverage. Produced daily test metrics and conducted daily testing status meetings with test and application teams.

  • Manager - Quality Assurance

    • 1995 - 2001

    Led team of 12 analysts in performing billing quality assurance functions for 3 billing systems. Developed project plans for quality assurance functions to track and manage capacity, staff availability, and status. Oversaw QA participation in the monthly release implementation process. This included analysis of client business requirements, development of test criteria, review and approval of test cases, and validation of system test output. Led off-release validation process that included prioritization and tracking of mid-month system repairs.