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Kim Naimo

Senior VOC Specialist at Ametros
Intro Book
Kim Naimo is a seasoned professional with 4 years of experience as a Senior VOC Specialist at Ametros, bringing expertise in publishing, books, administration, and marketing, with a strong educational background in Communications from Southern New Hampshire University.
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Location
Andover, Massachusetts, United States, US
Skills
  • Publishing
  • Books
  • Administration
  • Newsletters
  • Marketing
  • Show all
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Bio

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I am Kim Naimo, based in Andover, Massachusetts. With a strong background in publishing, administration, and marketing, I have honed my skills in creative writing, editing, and social media management over the years. Currently, I serve as a Senior VOC Specialist at Ametros, where I have been for nearly a year, following a two-year role as a Member Care Coordinator. My experience spans various customer service and administrative positions, including roles at Majilite Corporation and the Haverhill Police Department. I hold a B.A. in Communications from Southern New Hampshire University and an Associate of Science in Communications and Public Relations from Hesser College. I am fluent in English and have a passion for supporting nonprofits through effective fundraising and direct marketing strategies.

Credentials

  • One-Minute Habits for Resilience
    LinkedIn
    Jan, 2023
    - May, 2026
  • Managing Stress for Positive Change
    LinkedIn
    Jun, 2022
    - May, 2026
  • Developing Business Acumen
    LinkedIn
    Dec, 2021
    - May, 2026
  • Time Management for Managers
    LinkedIn
    Oct, 2021
    - May, 2026
  • Coaching and Developing Employees
    LinkedIn
    Sep, 2021
    - May, 2026
  • Quality Standards in Customer Service
    LinkedIn
    Sep, 2021
    - May, 2026
  • Managing Teams
    LinkedIn
    Aug, 2021
    - May, 2026
  • Creating a Culture of Change
    LinkedIn
    Jul, 2021
    - May, 2026
  • Embracing Unexpected Change
    LinkedIn
    Jul, 2021
    - May, 2026
  • How to Be an Adaptable Employee during Change and Uncertainty
    LinkedIn
    Jul, 2021
    - May, 2026
  • New Manager Foundations
    LinkedIn
    Jul, 2021
    - May, 2026
  • Building Resilience
    LinkedIn
    Jun, 2021
    - May, 2026
  • Innovative Customer Service Techniques
    LinkedIn
    May, 2021
    - May, 2026
  • Working with Your Personal Strengths and Weaknesses
    LinkedIn
    Apr, 2021
    - May, 2026
  • Body Language and Women at Work
    LinkedIn
    Nov, 2020
    - May, 2026
  • Building Self-Confidence
    LinkedIn
    Nov, 2020
    - May, 2026
  • Customer Service Foundations
    LinkedIn
    Sep, 2020
    - May, 2026
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2020
    - May, 2026
  • Customer Service: Call Control Strategies
    LinkedIn
    Jul, 2020
    - May, 2026
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Jul, 2020
    - May, 2026
  • Delivering Bad News to a Customer
    LinkedIn
    Jul, 2020
    - May, 2026
  • Working with Upset Customers
    LinkedIn
    Jul, 2020
    - May, 2026
  • Licensed Pastor
    Charis Bible College Colorado
    May, 2018
    - May, 2026
  • Project Management Certification
    The University of Texas at Austin – Center for Professional Education (CPE)
    Jul, 2009
    - May, 2026
  • Massachusetts State Police Dispatcher Certified
    Massachusetts Department of State Police

Experience

  • Ametros
    • United States
    • Insurance
    • 100 - 200 Employee
    • Senior VOC Specialist
      • Jan 2023 - Present

    • Senior VOC Specialist
      • Jan 2023 - Present

    • Member Care Coordinator - Complex Cases
      • Jul 2020 - Jan 2023

    • Member Care Coordinator
      • Jul 2020 - Jan 2023

  • Majilite Corporation
    • Dracut, MA
    • Customer Service Representative
      • Mar 2019 - Apr 2020
      • Dracut, MA

      • Assisted established customer base through order processing, delivery schedules, quality control, RMA’s, samples, and payments• Utilized and audited multiple databases to track production, inventory, and compliance for ISO 9001 Certification standards• Made recommendations on product lines to meet Global FR standard requirements for Aerial and Cruise Ship lines• Oversaw all automobile and footwear material orders, production, quality control, and delivery

  • Kelley & Ryan
    • Hopedale, MA
    • Customer Representative
      • Jul 2016 - Apr 2019
      • Hopedale, MA

      • Assist taxpayers with payment of delinquent excise, personal property, and real estate obligations• Communicate with various local and state agencies in regards to taxpayer issues • Reconcile accounts receivable/accounts payable daily• Create reports on tax payer obligations for distribution to various agencies

  • Haverhill Police Department
    • Haverhill, MA
    • Head Records Clerk
      • Aug 2011 - Jul 2016
      • Haverhill, MA

      • Determined the release of police records according to Massachusetts General Law• Maintained file databases and purged old files• Acted as city parking clerk, handling hearings, payments, dismissals, and databases

  • City of Round Rock
    • Round Rock, Texas
    • Management Analyst
      • 2008 - 2009
      • Round Rock, Texas

      • Assisted in budget determinations for various city projects• Created fiscal budgetary reports for city council

  • City of Sandown
    • Sandown, New Hampshire
    • Executive Administrative Assistant
      • 2005 - 2008
      • Sandown, New Hampshire

      • Managed all incoming applications for planning board to include compliance and time restrictions• Handled all correspondence, office management, and ad hoc tasks

  • Preffered Publications
    • Wilmington, Massachusetts
    • Office Manager, Associate Editor
      • 1995 - 2001
      • Wilmington, Massachusetts

      • Managed correspondence, scheduling, and accounts receivable/payable• Edited copy for newspaper and advertisements • Acted as a company representative at trade shows

Education

  • 2003 - 2005
    Southern New Hampshire University
    B.A., Communications
  • 2003 - 2005
    Hesser College
    Associate of Science - AS, Communications and Public Relations

Suggested Services

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Industry Focus. “Publishing Writing and Editing Marketing and Advertising Nonprofit Organization Management”

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