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Kim Miller is a seasoned Higher Education professional with extensive experience in Student Affairs, Leadership Development, and Enrollment Management. She has held various leadership positions, including Business Officer at UC Santa Barbara and Lead Program Manager at Fielding Graduate University. Miller has a strong background in academic administration, organizational effectiveness, and non-profit management.

Experience

    • Business Officer
      • Mar 2018 - Present

      • Member of department leadership team and various campus committees.• Create, manage, analyze, and prepare reports for Director on administrative, budget, and general department directives including Mission Continuity Plan, Strategic Planning, and department initiatives.• Run data, reports for U...

    • United States
    • Higher Education
    • 300 - 400 Employee
    • Lead Program Manager
      • Aug 2016 - Mar 2018

      • Supervise and manage the daily workload distribution of four full-time program managers under the direction of the Dean for Academic Affairs.• Run weekly check-in meetings to manage the priorities, troubleshoot, and celebrate successes of the team.• Manage and coordinate the hiring, performance evaluations, and training of program managers.• Create and maintain department procedure and training manual.• First point of contact for questions, prioritizing work distribution, and to help facilitate alignment of best practices across programs.• Manage and implement process improvement between programs, program directors, and other departments within the university.• Member, Academic Policy Review and Datatel Programming Priorities Committees• All in addition to program manager tasks as listed below.

    • Program Manager, Clinical Psychology
      • Jul 2013 - Aug 2016

      • Main point of contact between the program and other departments in order to manage the competing deadlines and prioritize the program needs.• Manage the term and session course schedule with program leadership, faculty, Registrar, and conferencing and events staff. (Takes place three times a year)• Collect, analyze, and manage data for faculty workload, annual effort planning, three and six year faculty evaluations, and new faculty orientation.• Schedule, coordinate, and attend program-related meetings, and participate in committee discussions when needed.• Develop annual budgets and associated documentation in collaboration with program directors for four psychology programs.• Manage continuing education program by creating advertising materials, managing registration, coordinating with registrar for certificates of completion, preparing annual report, and application for continued accreditation approval.• Manage and maintain the file system for program and manage database and spreadsheets for program organization.• Review and process all expenses and coordinate payroll for the program.• Coordinate the program side of the clinical admissions process in collaboration with admissions, the registrar, and I.T.

    • Graduate Program Advisor
      • Mar 2011 - Jun 2013

      • Interpret institutional policies and procedures for students, faculty, and staff, including legal and professional academic advising issues.• Advise students on degree audits, timeline assistance, graduation planning, and recommendations regarding program sequence.• In partnership with faculty and associate deans, actively work with students to create educational action plans for continued matriculation and graduation by developing strategies and recommendations tailored to each student's individual needs.• Counsel students regarding leave eligibility, including discussion of individual personal/professional/financial/academic circumstances, and make recommendations for appropriate use of leave, self-withdrawal and re-enrollment processes.• Actively plan and participate in new student orientation sessions (NSO), and regional and national sessions. Assist with informational seminars and workshops, provide student support and individual counseling/advising to students at in-person events.

    • Admission Advisor
      • Apr 2008 - Mar 2011

      • Served as the primary contact for prospective students interested in the Media Psychology programs and the Neuropsychology Post-doctoral certificate and supported the Clinical Psychology program.• Worked with the associate dean, program directors, faculty and marketing to develop marketing strategies; coordinated marketing and recruitment activities.• Oversaw, coordinated, and administered the admissions and enrollment processes. • Communicated and collaborated with the IT department, student accounts, financial aid, registrar, and academic support offices to ensure a smooth application and enrollment process.• Tracked, analyzed, and reported data related to the admissions process from inquiry to enrollment. • Provided cross-training and maintained documentation of information, processes, procedures and schedules specific to the Media Psychology programs and Neuropsychology certificate.• Updated admission web pages for upcoming information sessions and deadlines.

    • Admissions Counselor
      • Aug 2006 - Apr 2008

      Served as the primary contact prospective students had with the institution by phone, in person, or email.Processed records/applications on prospective students, applicants, and enrolled students.Ensured that international and dual-enrollment students completed the proper supplemental materials.P...

Education

  • UC Santa Barbara
  • Fielding Graduate University
  • University of California, Santa Barbara

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Industry Focus. “Higher Education”

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