Experience

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  ProductIP BV

  • Shenzhen, Guangdong, China

  • Compliance Specialist (CS)

    • Apr 2011 - Present
    • Shenzhen, Guangdong, China

     Providing user support for clients in using ProductIP system and services; Co-coordinating with clients and their suppliers/partners in completing all works necessary for the creation and repair of product technical files Providing customer services, tele-marketing and partial sales frontline support to the company (e.g. participating in clients’ meetings or visits etc.); Participating in sales & marketing projects/events to achieve planned targets; Providing general sales and administration support for daily operation; Performing duties, tasks or assignments up to the requirements and expectation of the Management.

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  Intertek

  • Shenzhen, Guangdong, China

  • Account Executive

    • May 2007 - Sep 2010
    • Shenzhen, Guangdong, China

     Manage all the certificate audits of GMPC,GMP,BRC,ISO 22000,ISO 22716 and so on for all the cosmetic factories. Support of all incoming calls and emails for company’s big clients of COC（Code of Conduct）compliance factory audit, such as Kohl’s, Adidas, DKNY, Sainsbury, The Home Depot and so on. Maintaining standards of customer relations and service to quote, schedule, arrange, get payment, and final report send out to oversea clients. Meet accounts to develop new business; Handle oversea clients' special complaints, maintain good relationship with clients. Control the effectiveness and efficiency of the workflow system. Coordinate with overseas branches and provide supports to overseas account handler in custom services. Solve problems with an attention to detail and to be assertive, self-directed and independent. Be responsible for the fulfillment of business target with the key accounts, cost effectiveness of the account management team, price policies and customer satisfaction. Clean up all the factories’ detail information, make tracking tables & data and input to system as well. Calculate month reports to management team

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  ConocoPhillips

  • Shenzhen, Guangdong, China

  • Document Controller and Project Secretary

    • Mar 2006 - Mar 2007
    • Shenzhen, Guangdong, China

     Handover all the work in Holland (Design and development department- Phase I) to Chiwan Site (Installation- Phase II), including all the design, procedure and arrangement documents; Deal with all the emails and DHL from Holland site; Manage the document control center for COPC at the site location; Control the flow and filling of all documentation generated during the execution phase of the project, such as collect, fill, scan, copy, transmit, distribute and follow up all the documents; General secretarial duties such as typing work, copy, scan, maintain the up-to-date files and filling systems, etc; Repairing in/out correspondence/report and meeting agenda/information, following up the action as needed, acting as interpreter when needed; Collect and distribute daily mail, faxes and newspapers; Meeting Room organized and clean; Order and maintain all office supplies and drink supplies for the site; Provide assistance with the hire cars and make hotel/travel arrangements as requested;  Manage the day to day communications and visitors to the project office's, hotel reservations and transportations; Coordinate the group team building and activities; Support office administrative practices and procedures; Day to day office and personal requirements.