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Kiersten Franklin profile image

Kiersten Franklin

Lead Business Analyst at Penguin Random House
Intro Book
Software engineer with experience in full-stack web development and team leadership.
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Location
Baltimore, Maryland, United States, US
Skills
  • Java
  • Html5
  • Cascading Style Sheets
  • Microsoft Office
  • Customer Service
  • Show all
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Bio

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Kiersten Franklin is a seasoned software engineer with experience in full-stack web development, customer service, and team leadership. She has worked at Penguin Random House, Alight Solutions, and Towson University, utilizing her skills in Java, Html5, and Microsoft Office.

Experience

  • Penguin Random House
    • United States
    • Book Publishing
    • 700 & Above Employee
    • Lead Business Analyst
      • Feb 2023 - Present

    • Business Analyst
      • May 2021 - Feb 2023

  • Alight Solutions
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Programmer Analyst Advanced
      • Mar 2020 - May 2021

    • Programmer Analyst
      • Jun 2018 - Mar 2020

      · Manage the implementation and ongoing maintenance of EDI files between Alight and external vendor/client systems. · Lead requirements calls with external vendor/client contacts to gather and document requirements for new ANSI 834 EDI and custom layout file projects· Manage project timelines and expectations between Alight and external vendor/client contacts according to the defined project schedule· Execute standardized regression test plans to validate quality and data integrity of test and production EDI files· Create unit test plans to validate new feature implementations · Build SQL queries to analyze output results, research data discrepancies, and assist in day to day client operations· Document interface requirements using Jama requirements tool· Mentor offshore resources in the implementation life cycle - including leading calls, documenting requirements, testing interfaces, and creating project schedules.

    • Programmer Analyst Intern
      • Jun 2017 - Jun 2018

      · Assist in new data file creation including requirements gathering, analysis, design, specification writing and testing· Assist in making changes to existing files as requested by clients· Debug and resolve production file issues

  • Towson University
    • Towson, MD
    • Operations Assistant
      • Feb 2016 - Jun 2018
      • Towson, MD

      •Refurbish and image Windows and Mac computers for Towson University's EduCycle Reconditioning Program•Update and maintain Access databases for refurbished computers, new classroom and lab computers, and other university equipment•Communicate with clients to fulfill requests, complete paperwork, explain procedures, and answer questions about EduCycle Program

Education

  • 2014 - 2018
    Towson University
    Bachelor's degree, Computer Science

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Industry Focus. “Computer Software”

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