Experience

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  Cortico Corporation

  • Partner Support Lead
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  Cortico

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Partner Support Lead

    • Feb 2024 - Present

  • Partner Support Specialist

    • May 2023 - Feb 2024

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  DonorsChoose

  • United States
  • Primary and Secondary Education
  • 200 - 300 Employee

  • Customer Support Specialist

    • Jul 2019 - May 2023

    Resolved customer complaints via Zendesk (and over the phone as needed)Distinguished, prioritized, and reported technical issues. Evaluated issue trends to determine potential improvementsContributor and editor for knowledge management content using Guru. Refined and documented employee workflows for future SpecialistsUpgraded our Zendesk macro suite, improved our refund tracking process, and lobbied for new employee metrics

  • Office Experience Assistant

    • Jul 2018 - Jul 2019

    Collaborated and negotiated with internal and external stakeholdersOversaw office inventory by ordering and stocking and shipment receiving. Automated 90% of the process, saving DonorsChoose thousands of a dollars a month

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  HubSpot

  • United States
  • Software Development
  • 700 & Above Employee

  • Producer - The Growth Show

    • Oct 2017 - Jun 2018

    Received a promotion after one year to run HubSpot’s flagship podcast after nearly doubling the number of listeners within a yearProduced and marketed The Turnaround miniseries

  • Associate Producer, The Growth Show & Weird Work

    • Oct 2016 - Oct 2017

    Launched the Weird Work podcast which reached 100,000 downloads within a month and was featured on New and Noteworthy within a week of launchReached one million listeners across our two showsManaged a twice-weekly podcast schedule, including pitching guests, recording interviews, editing and mixing episode, promotion, future planning, and other duties as necessary

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  GBH

  • Boston, MA

  • Social Media Manager

    • Jun 2015 - Sep 2016
    • Boston, MA

    Reported on air for WGBH's PRI’s The World, a nationally broadcast show with more than 2.5 million weekly listenersMore than doubled The World’s social media following on Facebook and InstagramHelped coordinate the marketing and logistics for a sold out live podcast taping with The World in W...

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  BBC News

  • Washington D.C. Metro Area

  • Freelance Writer

    • Aug 2014 - May 2015
    • Washington D.C. Metro Area

    Pitched and wrote content for the Echo Chambers blogCollaborated with editors across several sections on articles covering a range of topics.

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  Jacob Burns Law Library

  • Washington D.C. Metro Area

  • Student Circulation Assistant

    • Jan 2013 - May 2015
    • Washington D.C. Metro Area

    Assisted in day-to-day functions of the library, including checking in and out books, shelving and basic research questions.Performed a range of clerical and administrative functions, including answering phones and customer service.Coordinated schedules with different groups, including student wo...

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  BBC News

  • Washington DC

  • Social Media/Content Intern

    • Jan 2014 - Apr 2014
    • Washington DC

    Pitched and wrote content for the Echo Chambers blog.Crafted tweets and Facebook posts for various BBC accounts.Shadowed the news desk, learning various technical and newsgathering skills

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  The GW Hatchet

  • Washington D.C. Metro Area

  • Assistant News Editor

    • May 2012 - Oct 2012
    • Washington D.C. Metro Area

    Worked on a team of seven editors to publish a 12 page paper twice a week.Pitched at least four original story ideas per issue and assigned them to a team of 20 writers.Oversaw interviewing process and edited final work.Brainstormed photo, graphic or multimedia to accompany each story.

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  U.S. Department of Health and Human Services

  • Washington D.C. Metro Area

  • Student Assistant

    • Jul 2012 - Sep 2012
    • Washington D.C. Metro Area

    Drafted press releases and developed PR strategies for deliverables related to public health.Staffed then-Secretary of Health and Human Services Kathleen Sebelius during local appearances.Pitched stories and events to reporters.