Experience

• 

  oriflame east africa

  • manager

    • Aug 2012 - Present

    Customer Relationship Management Market / Competitor Knowledgeequip our sales team with Product knowledge through weekly trainings Needs profiling & analysis for our customers. Most customers do not have the same needs so we analyze and offer the best possible answer according to the clients needs and specification.Training Negotiation & Objection Handling skills to our group sales team.Needs Based / Consultative sales focus. Social Networking on twitter,Facebook and LinkedInPhone based conversation with our clients who need personalized services and queries which need immediate response.

• 

  oriflame east africa.

  • senior sales and marketing consultant

    • May 2010 - Jul 2012

    Instilling a marketing led ethos throughout the businessResearching on external available opportunitiesUnderstanding current and potential customersManaging the customer relationship (customer relationship management)Developing the marketing strategy and planManagement of the marketing mixsetting acheivable goals for the sales teammotivating and updating sales team on current and available new products and offerskeep our customers upto daet with all the new offers and promotions in the company.

• 

  rafiki microfinance deposit and credit firm

  • finance manager

    • Apr 2011 - Jun 2011

    To manage and administer the overall branch administration.• To meet the firms marketing targets and goals.• Ensure provision of high service level to our esteemed customers• Ensuring that the firms values and goals are acheived• To maintain customer good relationships• Motivate,counsel and train loan field officers.• Work inconjuction with other departments to ensure smooth running of the firm• To coordinate with the firms marketing team.• Produce monthly people management reports.• Any other duties as directed by the supervisor.• Create and maintain a good service – oriented environment in the firm