Experience

• 

  Southern Ropes (Pty) Ltd

  • Sales Administrative Assistant

    • Feb 2023 - Present

• 

  Old Mutual South Africa

  • South Africa

  • Financial Services Teleconsultant

    • Apr 2022 - Present
    • South Africa

    •Maintaining superior service delivery to all customers through effective personal time and task management.•Marketing Old Mutual products to existing clients telephonically in line with the clients needs and financial goals.•Provide accurate quotations to clients. •Capturing information of the client efficiently and accurately.•Meet daily and weekly targets.

• 

  Highbury Media

  • South Africa

  • Subscription Sales Agent

    • Feb 2022 - Apr 2022
    • South Africa

    •Contact existing clients about their subscriptions that will be lapsing.•Promote latest deals and competitions on all magazines•Meet daily targets•Capturing clients information and updating details on the system •Create invoices for clients•Liaise with customer services regarding any late or non-deliveries on any magazines. •Reconcile bank statements

• 

  TFG (The Foschini Group)

  • South Africa

  • Contact Center Agent

    • Jul 2017 - Oct 2021
    • South Africa

    • Responsible for providing exceptional customer service.• Offering assistance to Retail stores.• Act as a primary point of contact for online and email order customers.• Answering phone and email enquiries.• Resolving complaints, disputes and processing orders in an efficient and timely manner.• Assist with shopping procedures• Troubleshoot• Expert in online sales strategies and the various platforms used to conduct digital sales or conversions on the website.• Maintain a good service level• Operate customer related information systems to maintain and secure records.• Contribute to the success of the team and business by achieving personal targets.• Provide accurate information• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.• Complete and analyse credit information in respect of documents received from customers.• Investigate credit standing and history of customers applying for credit.• Meeting daily targets given by the Team Leader.

• 

  Woolworths

  • South Africa

  • Personal Shopping Assistant

    • Feb 2016 - Oct 2016
    • South Africa

    •Pick customer online orders•Package orders•Print waybills•Assist with the dispatching of orders•Keep dispatch area neat and clean at all times•Assist courier with returns or delivery queries•Liaise with online customers regarding any substitutes or refunds.