Experience

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  VDL ETG Singapore

  • Singapore

  • Supplier Development Manager

    • Jun 2020 - Present
    • Singapore

    • Support procurement teams in supplier selection through robust qualification processes• Evaluate supplier capabilities to meet cost, quality, capacity, and fulfillment, ensuring meeting of requirements for ISO 9001 & ISO 14001 and other applicable customer and internal system and regulatory requirements• Drive supplier quality improvements utilizing quality methodologies, supplier scorecards and supplier audit finding, • Drive systematic problem-solving approach, ensure supplier compliance, and process improvement plans to deliver value• Track/monitor supplier performance metrics to facilitate and develop the supply base’s ability to meet defined expectations/requirements• Provide leadership in the investigations of major problems and guide the development of solution for the issues• Conduct supplier trainings on Product Quality Planning, First Article Approval Process, ROHS/REACH/Conflict Mineral/Copy Exact compliance and any other customers’ requirements• Conduct annual supplier validation audits, annual regulatory compliance declarations• Develop & manage supplier related doc control system

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  VDL Enabling Technologies Group (ETG)

  • Singapore, Singapore

  • Quality System Manager

    • Feb 2018 - May 2020
    • Singapore, Singapore

    Scope of R & R covering standards & regulatory requirements:ISO 9001, ISO 14001, Intellectual Property, Export Control, Copy Exact, RoHS/REACH/Conflict Materials, Business Continuity Plan, customs & security requirements.• Assuring the effectiveness of QMS via auditing against the various standards/regulatory requirements, internal procedures, internal/external complaints & requests from customers.• Provide the leadership to drive required improvement on identified gaps with respective stakeholders.• Ensure the due diligence in the investigations into the root causes to develop necessary CAPA plans & implementation. • Ensure system management of data availability to facilitate factual analysis of issues found & development of key process metrics.• Verify the effectiveness & sustainability of the improvement actions which have been implemented. • Ensure the necessary changes/updates are carried to the respective procedures/work instructions on changes made.• Conduct training/deployment to concerned staffs/stakeholders on the changes to ensure awareness and compliance at all levels.• Promote awareness of ISO standards, various regulatory and customer requirements through new hire orientation, communication initiatives/programs and trainings.• Drive a culture of continual improvement through companywide continual process improvement event.• Present to senior leadership on the suitability and adequacy of the quality policy, objectives, metrics and goals. • Drive quality strategy via PDCA framework of KPIs, analytics, review boards. • Support Statistical Process Control activities to improve capability of manufacturing processes. • Identify opportunities in processes to optimize & improve productivity via Excel macros/ Microsoft Access databases. • Annual review of procedures & work instructions with process owners for validity, updates & deployment. • Handles customer audits & drive corrective & preventive actions to issues found.

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  FARO

  • Head Of Manufacturing (Asia)

    • Jul 2011 - Sep 2017

    Head the demand/planning function, end to end supply chain, manufacturing operations and post sales service operations; as well as the total quality function, spanning across Singapore, China, Japan, Korea, Thailand and India.• Lead Asia S&OP process in alignment to Global S&OP• Ensure seamless MRP execution to drive materials & production plan• Lead team to ensure BOM and master data set-up for NPI (new product introduction); both production and service• Ensure proper execution and follow up of ECN (engineering change notice) actions• Maintain optimal inventory threshold while fulfilling sales revenue targets despite dynamic demands• Establishing inventory controls to eliminate risks to excess & obsolescence; as well as inventory variances• Manage central purchasing activities to ensure that all purchases are within stipulated purchasing controls• Perform periodic review of PPV (purchase price variance) to drive variance reduction• Support global efforts to reduce total product costs via alternative sourcing in China• Drive optimization of storage areas to increase ratio to lease dollars• Drive productivity gain using lean concept & innovation• Develop cost effective and efficient intercompany & customer distribution models• Continual review of operating costs to identify and eliminate waste• Drive Total Quality Management to ensure highest level of quality and customer satisfaction• Manage the effective operations of remote hub and service centers in India, China, Japan, Thailand & Korea• Ensure the timely service & repair turnaround of customers’ equipment within contractual service level agreement.• Responsible for developing the annual Asia wide operating budget plans.• Strategize annual strategic intent that ties to COO level business requirements; which then cascade downstream into the sites level and group level tactical plans.• Participate in regular COO reviews to update on regional operating performances, results and challenges.

  • Total Quality Manager (Asia)

    • Nov 2005 - Jun 2011

    • Manage quality systems ensuring compliance to ISO quality standards & goals.• Present quality systems training to new & existing employees to enhance their understanding & ability to work within the quality system.• Administer internal auditings, write-up of audit reports, recommend improvements and verify actions taken on non-conformances.• Analyze KPI in order to identify, track and review processes causing repetitive quality issues, customer complaints, delivery delays, etc.• Administer Quality Problem Report system ensuring that actions are assigned, actioned & closed; and follow-up on their effectiveness.• Support the Vendor Problem Report system to ensure proper corrective actions are taken to resolve quality problems by working with vendors in process and product improvement activities. Conduct new & existing vendor surveys and assessments.• Manage the system for the calibration of production/inspection equipment & monitor effectiveness.• Identify current or potential impacts of engineering changes & ensure the necessary actions.• Assist Manufacturing, Engineering and Service to resolve quality problems on the floor. Analyze any range of data to identify trends or out of scope conditions.• Assist with operations, as required to maintain workflow and meet production schedules and requirements.• Attend and participate in a variety of meetings and task force to integrate activities, communicate issues, obtain approvals, resolve problems & maintain specific level of knowledge pertaining to new developments, requirements and policies.• Ensure necessary documentation controls on production checklists, operating procedures & policy manuals.• Lead quality data analytics to drive fact-based improvements to quality & customer's dissatisfaction issues.• Deliver Asia wide training on quality values & culture.• Participate in annual regional budget planning & developing the ensuing strategic/tactical plans for Total Quality.

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  COMPAQ/HP

  • Black Belt

    • Jun 1999 - Oct 2005

    Project Management/Process Improvement• Act as internal consultant in utilizing improvement model & quality tools to develop and improve key processes in Supply Chain & product quality.• Project lead in guiding team members to define project charter to establish problem statement and understand customer/business requirements.• Facilitate process mapping sessions to determine current state as well as defining the project measures & goal settings.• Build data collation systems for control charting to understand & reduce process variations.• Work with various functional groups to perform root cause analysis, brainstorm, test and implement improvement solutions.• Prepare project status report for management review.Green Belt Trainings• Work with HQ to establish Green Belt training materials.• Conduct Green Belt trainings across Asia countries & across Divisions.• Promote fact-based decision making and coach interns in utilizing improvement model & quality tools.• Coordinate the deployment of other process excellence programs; eg. Black Belt training.Performance Measures & Balance Scorecard Governance• Help facilitate strategic planning sessions to identify & quantify internal processes & deliverables to meet business goals.• Institute and facilitate monthly management reviews on business performance metrics.• Identify opportunities for improvement and support steering committee on commissioning of project teams.• Establish action items, drive issues to closure and provide update on activities, benefits achieved and overall status to management team.Customer Quality• Provide as focal point to businesses for prompt escalation, effective & efficient resolution of customer issues.• Perform customer site visits & coordinate with internal teams on the recovery plans.• Work with resellers to set-up channel quality programs.• Work with end users to set-up customer site installation visits to collate data on product performances.