Experience

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  AWP Services (Thailand) Co.,Ltd.

  • TPA Implementation Asst. Mgr.

    • Jul 2018 - Present

    -Responsible for Life Insurance , Accident & Health & Non Life Insurance products., -Implement and Test UAT for system of Group and Individual Health (Life Insurance , Accident & Health) , -Set product contract and set benefit of Policies., -Upload or key in new business information , renewal , movement and updating information of group and individual insurance clients & set all special conditions into system., -Checking input data and error members data to resolve and Policies Issuing., - Handling the migration , configuration management , implementation and mapping plans code to develop program with business requirement., -Assiting in the design and implementation of rebuild system and troubleshooting., - Suggesting improvement in the operation and processes to make the improve performance system., -Provide customer with producs & service information., -Prepare and review Renewal conditions based on expiry notice.,

• 

  ThaiRe Services Co., Ltd. (A Subsidiary of Thai Reinsurace PCL.)

  • Membership Administration Asst. Mgr.

    • Jul 2013 - Jul 2018

    -Responsible for Life Insurance , Accident & Health , Motor , Non Motor & Non – Life Insurance products., -Implement and Test UAT for system of Group and Individual Health (Life Insurance, Accident & Health , Non – Life Insurance products)., -Set products contract and set benefit of Policy., - Upload or key in new business information , renewal , movement and updating information of group and individual insurance clients & set all special conditions in the system., -Prepare and review Renewal conditions based on expiry notice., -Monitor and improve operation process to increase team‘s capability and skill to work efficiency and achieve target., -Prepare and review Renewal conditions based on expiry notice., -Handle group insurance and individual insurance service website both for HR , hospitals and insured members , -Handle complain and support information to implement section duties as request., -Support Fax Claim Section , Regular Claim Section and Call Center Team & other department., -Develop and maintain good relationships with customers , providers , companies agencies & brokers., -Reply and explain a specific and complicated claim case inquiry to the client by coordinating closely to Fax Claim Section , Regular Claim Section and Call Center Team., -Solving problems of both clients and internally for smooth work flow.

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  Tokio Marine Life Insurance (Thailand) PCL.

  • P.O.S. (Policy Owner Service - Corporate Business , Group Insurance Department)

    • Aug 2007 - Jul 2013

    -Initial underwriting for individual insured member of group insurance as well as coordinating with Medical Underwriter for advanced individual medical underwriting., -Upload or key in new business information and updating information of group insurance clients , set all special conditions & trial run in the system, AS400 (Group 400)., -Billing and receipt. -Policy Issuing, Insurance Card printing and Insurance Manual for renewal clients Business form preparation and distribution to clients., -Prepare Group Quotation , Renewal proposal & negotiate with clients and provide proposal to clients., -Give consultant to Customer Relationship (CR-Renew Team) to solve client issues., -Manual Report , Sending Claims History to providers and companies., -Memo special cases or request cases., -Replying specific inquiry about operations for each individual case under responsibility., -Reply and explain a specific and complicated claim case inquiry to the clients., -Policy and documents filing., -Responsible to control loss ratio of entire group insurance business boundary i.e. GYRT., -Proactively work, coordinate and considerately serve clients as their strategic partner in all scopes, building good relationship with clients up and also coordinate and work with relate team (Marketing , Customer Relationship , Underwriting , Actuarial , Compliance , Operations) in carrying out their activities as well., -Preservation renewal year client portfolio to achieve the persistency and renewal year premium income target set by the company by coordinating closely with all concerned sections., -Controlling group insurance business rules and regulations for renewal as well as operation cost saving., -Well support to Group Insurance General Operation Section and advanced medical Debt Collection Staff in managing and implementing premium and commission payment and advanced medical debt collection.

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  True Corporation PCL.

  • Customer Service

    • Jul 2003 - Aug 2006

    -Work with Kasikorn Bank , Citi Bank , SCB (Work about products of bank in electronics, service of ATM Cards and Electron Cards (Debit Card) , Credit Cards , registered to use internet banking, request for new username and password, new ATM Cards , new Credit Cards , Cheque of bank , receiving cheque , checking amount transfer and lost money from account , coordinating customers and Kasikorn Staff internal parties concerned, etc.) , Dell (Thailand) Co., Ltd. (Coordinating customers to repair & upgrade computers and notebooks and Dell international parties concerned) and True Move Co., Ltd. (Orange) (Coordinating customers about Mobiles, GPRS, Responding to customer enquiries for mobile, payment, promotion of customer, complaints, Ensuring customer satisfaction and handing complains).