Experience

• 

  KIB

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Executive Manager- Business Excellence

    • Mar 2022 - Present

  • Head of Retail Transformation and Customer Experience

    • Oct 2016 - Present

    With over 17 years of experience in the Banking Industry, most of it around Strategy, Business Transformation, Change Management & Program Management, Khatija brings with her a proven track record of launching successful business transformations of varied nature.She is presently leading the Retail Transformation at KIB working collaboratively with business partners to design, execute, and lead multiple teams through organizational change efforts of varying size and complexity. The scope of business transformation she is leading is customer centric in nature ,broad, cross functional and throughout all levels of the organization. In her role she is required to quickly understand the depth and breadth of internal organizational functions and processes, define priorities and provide business vision to delivery partners together with scanning the external ecosystems to identify Megatrends, competitive dynamics, digital landscapes or resources that are needed to compliment, innovate and add value to strategic initiatives.This role utilizes her expertise in designing change strategies, assessing stakeholder’s impact, leading collaborations, knowledge of transformation/change management principles, processes, and tools to drive & deliver financial and operational results for stakeholders. Her innate passion to design transformation coupled with a strong drive to deliver impact has helped her successfully achieve radical & measurable changes in the organizations transformation journeys.She enjoys mentoring talent, values team efforts, isn’t afraid to take risks and responsibilities and strongly advocates ethical practices.Apart from work she loves to spend time with her family and enjoys creativity .

• 

  Boubyan Bank

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Manager -Change Management & Process Improvement

    • Aug 2005 - Present

    -Spearheading the Lean transformation program in both Sales and Operations areas of the bank and spreading the lean culture involving components of customer centric value streams,process optimization,employee engagement, performance management.-Designing lean communication (Write lean bulletins published by the DCEOs desk)-Delivering lean awareness training to build lean capability in the bankLead Change Management & Process Improvement initiatives throughout the bank -Responsible for overseeing implementation of strategic change management and Lean Transformation programs.-As Custodian of the Boubyan Lean Operating Model (BLOM) for the organization ensure the roll out of the BLOM throughout the banks departments.-Manage key projects aimed at making necessary changes for improved organizational effectiveness.-Implement best practices in process improvement projects -Report & communicate process improvement results to senior management & advice senior management on improvement options in critical process/system.-Involve Senior Management & stakeholders in the LEAN transformation when necessary to eliminate barriers to innovation & continuous improvement in the organization-Work with business Team Leaders to Plan & lead improvement projects by providing key insights related to people or process improvement options.

  • Project Management /Business Analyst

    • Jan 2005 - Jan 2013

    Project Managed the Instant & central Card issuance project with remote PIN selection facilityInvolved in the Retail Transformation project which focused on reengineering of Account Opening & Loan Creation Project. Extensively involved in Business Process Mapping & Business Process Re-engineering projects.Undertook the Business Process Reengineering Projects for Credit Administration & Card Operations Departments covering all processes under the Units Developed end-to-end Standard Operating Procedures (SOPs) for various business areas which include Structured Finance, Correspondent banking, Corporate Banking, Investment, Electronic Banking, Cards, HRD, Funds Administration, Marketing & PR,  Retail & Private Banking .Developed Business Requirements Documents (BRD) & Test Scripts for Various Bank systems (Retail Banking products, Investment products etc.)Managed the Migration of Sukuk Deals of Structured Finance & Syndication Department to the Assets Module of IMal system.Involved in Specification Building, User Acceptance Testing for core banking system modules.Developed Service Level Agreement for Card Operations, Credit Administration, Treasury Settlements & payments, Central Processing, HR, Direct Sales and Auto Sales.Prepared Business Continuity Plan for various business areas including Retail Banking, Business Analysis Department