Experience

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  Wingstop Uk (lemon Pepper Holdings Ltd)

  • United Kingdom
  • Restaurants
  • 100 - 200 Employee

  • Manager

    • Apr 2023 - Present
    • London, England, United Kingdom

    Leading team of 39 associates out of which 2 got promoted to shift manager positions. Responsible for monitoring around £400,000 per month transactions. Fast-paced and data-driven decision-making and ownership of operations. Earn the trust and develop customer relations. Deep dive into business challenges to simplify the store operations process.

• 

  Pizza Hut Uk & Europe

  • United Kingdom
  • Restaurants
  • 700 & Above Employee

  • General Manager

    • Apr 2016 - Apr 2023

    • Responsible for managing store operations and business performance • Motivating and leading a team of 24 branch employees. • Responsible for store P&L and KPI ownership. • Stock management, supplier orders, staffing, customer inquiries, and payment systems. • The store made a continuous profit of up to 15% every month. • Efficiently managing the COL, COS, and other semis of the company to achieve profit. • Analyse and plan restaurant sales levels and profitability • Organise marketing activities, such as promotional events and discount schemes • Prepare reports at the end of the shift/week, including staff control, food control, and sales • Create and execute plans for department sales, profit, and staff development • Set budgets in colloborations them with senior management • Plan and coordinate menus • Respond to customer queries and complaints • Meet and greet customers • Maintain high standards of quality control, hygiene, and health and safety • Check stock levels, order supplies and prepare cash drawers and petty cash • Comply with licensing laws and other legal requirements

• 

  Thames Amber, London

  • London, England, United Kingdom

  • Junior Business Analyst

    • Mar 2019 - Sep 2021
    • London, England, United Kingdom

    • Assisting with the business case • Planning and monitoring • Eliciting requirements • Requirements organization • Translating and simplifying requirements • Requirements management and communication • Requirements analysis

• 

  Primark

  • Ireland
  • Retail
  • 700 & Above Employee

  • Sales Floor Team Member

    • Apr 2017 - Jul 2017
    • Coventry, United Kingdom

    I organised and completed weekly stock count, handled customer queries, managed the till and processed cash/ card payments