Experience

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  SAGEMCOM

  • Shenzhen, Guangdong, China

  • Quality Manager - China

    • May 2022 - Present
    • Shenzhen, Guangdong, China

• 

  CT Automotive

  • Shenzhen, Guangdong, Chine

  • Customer quality manager

    • Aug 2019 - Apr 2022
    • Shenzhen, Guangdong, Chine

    - DEMAIC project leader: CoPQ reduction project (Cost of Poor Quality)- Customer interface between CT and customers: VW, Audi, Bentley, Lamborghini, Tesla, PSA, SKODA, SEAT, Lucid, Faurecia.- Customer claims handling (0Km and warranty) and improvement actions follow up - Ensure the respect of customer specification requirement from the development phase until serial production - Manage quality audits with the client and lead the associated action plan- Quality KPIs analysis and review with top management - Lead quality gate reviews during the development phase and launch phase - Study and review with designer the product/ process design change, risk assessment study and approval for ECRs- Lead cross functional teams through the 8D process and quality tools to identify the root cause of failures - Drive and manage injection molding and assembly quality team, including in-process quality control, internal audits, new launch projects, problem solving and quality improvement.

• 

  VIP TUNISIE

  • Tunis, Tunisie

  • Quality Manager

    • Aug 2018 - Jul 2019
    • Tunis, Tunisie

    - Implementation of a quality management system according to IATF 16949: 2016 - Monthly review and audits to assure compliance of quality procedures and specifications - Responsible for quality data analysis and KPI: Monthly review with top management and improvement plan follow up- Lead cross functional teams through the 8D process and quality tools to identify the root cause of failures for internal and external issues- Drive and manage injection molding and assembly quality team in problem solving and quality improvement through quality tools 8D, 5Why`s, ISHIKAWA - Responsible for driving product quality improvement in operations.- Review and approve process control plan, inspect onsite execution status, keep on improving in process quality

• 

  Finnord Group

  • Tunis, Tunisie

  • Quality Manager

    • Sep 2015 - Aug 2018
    • Tunis, Tunisie

    - Conducted successfully the implementation of a quality management system according to ISO TS 16949: 2009.- Performed detailed analysis of returned customer parts and to drive Corrective and preventative Action improvements. - Managed automotive customers and improved key quality performance indicators to enhance customer satisfaction. (GM, Dorman, Valeo,Magneti Marelli, Brembo: Piaggio, Harley Davidson) - Lead cross functional teams through the 8D process to identify the root cause of failures.

• 

  Saphir Consult France

  • consultante

    • Oct 2014 - Sep 2015

    - Test, training and configuration of Qualipro software: quality system management software, environment, health and safety at work and food safety.- Test, training and configuration of the SPC software: Real-time monitoring (control charts and statistical monitoring), Statistical analysis (normality verification, capability study), R & R study.

• 

  champions consulting

  • Quality consultant

    • Aug 2012 - Sep 2014

    - Preparation and implementation of quality management system according to ISO 9001 and ISO TS 16949:2009 and internal audit. - Lead the relevant department during the audits and quality problems monitoring using quality tools 8D, 5Why`s, ISHIKAWA- Provide 5S training and participation in 5S project in plant and warehouse