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Keya B.
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Bio
Experience
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Grain Technology (YC W20)
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Atlanta, Georgia, United States
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Remote Customer Support Specialist
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Jan 2022 - Present
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Atlanta, Georgia, United States
Provide technical support to customers via email and live chat while completing 50-60 tickets daily. Troubleshoot and resolve customer issues related to the company's software and applications. Systemize customer demographic information and process applications for new customers. Follow up with customers to ensure their problems were resolved and collaborate with programmers to explain errors, bugs, and recommend modifications to the app. Tested and evaluated new technologies and supported the roll-out of new app features.
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Connect Hearing - US
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Atlanta Metropolitan Area
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Patient Care Coordinator
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Jul 2019 - Dec 2021
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Atlanta Metropolitan Area
Responded to approximately 45-55 patient inquiries weekly through online forms, phone, email, and walk-ins. Troubleshot and resolved issues related to the company's technology and equipment. Organized data entry of work orders, including purchasing, shipping, receiving, and other administrative tasks while handling daily sales transactions. Improved operating efficiency over 50% by managing the Specialists' schedules and reorganizing records of old & new patients. Created user-friendly how-to guides for patients who were unfamiliar with the technology.
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CourtCall
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Los Angeles, California, United States
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Customer Support Specialist
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Jul 2018 - Jun 2019
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Los Angeles, California, United States
Assisted clients by phone and email to set up remote court appearances, including dial-in services and online scheduling. Executed data entry of customer information, including demographics and member information.Troubleshot and resolved technical issues related to the company's software and applications. Managed 55-75 inbound phone calls and emails from clients daily. Maintained our incoming ticket queue to help resolve client cases quickly and efficiently.
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Education
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LIM College
Bachelor of Science - BS, Marketing -
2019 - 2019
Cornell University
Certificate, Women's Entrepreneurship
Suggested Services
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Industry Focus. “Customer Support Services”
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