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Kewei Zhou

Support Engineer at Microsoft
Intro Book
Kewei Zhou, a seasoned SAP expert with 6+ years of experience in support engineering, consulting, and software development, holds a Master's degree in Artificial Intelligence from the University of Southampton.
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Location
Minhang District, Shanghai, China, CN
Languages
  • English -
  • Chinese -
  • Japanese -
Skills
  • Programming
  • Web Design
  • Sap Erp
  • Sap Hr
  • Sap R/3
  • Show all
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Bio

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Kewei Zhou, a seasoned expert in SAP ERP and Power Platform, has spent over six years delivering exceptional customer support and solution design for top-tier companies. As a Power Platform SME in Shanghai, Kewei has successfully handled internal escalations and provided consulting services to various customers in the GCR and OCE regions. Prior to this role, Kewei worked at Microsoft, where he provided technical support and function enhancement for SAP Insurance products, and at SAP, where he maintained the SAP system and supported daily operations. Kewei also held positions at Johnson Matthey and SAP, where he developed and implemented new systems, and organized key users for testing and confirmation. Kewei holds a Master's Degree in Artificial Intelligence from the University of Southampton and a Bachelor of Science (BSc) in Computer Science from the University of Nottingham. He is also a Microsoft Certified Trainer (2022-2023).

Credentials

  • Microsoft Certified Trainer 2022-2023
    Microsoft
    Mar, 2022
    - Apr, 2026

Experience

  • Microsoft
    • Shanghai, China
    • Support Engineer
      • Aug 2017 - Present
      • Shanghai, China

      - Customer support for Dynamics CRM product to drive fast resolution and positive feedback- Play as a Power Platform SME in Shanghai Team to handle different internal escalations - Provide consultant to different customers for the solution design of Power Platform mainly in GCR and OCE regions.

  • Trammo
    • Shanghai City, China
    • Internal SAP Consultant
      • Nov 2016 - Aug 2017
      • Shanghai City, China

      -Work with external SAP implementation vendor to build SAP HANA S/4 for Trammo WFOE-Project solution validation with SAP FICO/MM/SD-Coordinate with HD central IT to review the project progress and risk control-Key user training and tests orgnization

  • SAP
    • Beijing City, China
    • Support Engineer
      • Jan 2016 - Nov 2016
      • Beijing City, China

      -Technical support and function enhancement for SAP Insurance products-Requirements collection and implementation according to customer business-Go through different phases of testing: SFT/KUT/UAT and fixing defects

  • Johnson Matthey
    • Shanghai City, China
    • SAP Business Analyst
      • Jul 2014 - Jan 2016
      • Shanghai City, China

      -Be responsible for daily SAP system maintenance and support including FICO, MM, PP and SD-Local site’s SAP consultant and administrator-Fully participate in the system project for the company’s new businesses including: design, development, implementation and testing-Organize key users for the testing and confirmation of new system functionalities

  • SAP
    • Shanghai City, China
    • Software Engineer
      • Feb 2012 - Jul 2014
      • Shanghai City, China

      -Maintenance Message Handler-Delivery legal change solutions and enhancements to SAP HCM customers mainly for Great China and South Korea-Consulting for SAP HCM localization solutions and project implementation-New productions development for China market

Education

  • 2010 - 2011
    University of Southampton
    Master's Degree, Artificial Intelligence
  • 2006 - 2010
    University of Nottingham
    Bachelor of Science (BSc), Computer Science

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