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Kevin Yates
MSC- Triage Queue at Logistics Health Incorporated
Seasoned customer service and leadership professional with 20+ years of experience.
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Location
La Crosse, Wisconsin, United States, US
Skills
- Customer Service
- Team Building
- Coaching
- Call Centers
- Customer Experience
- Show all
Bio
Generated by
Topline AI
Kevin Yates is a seasoned professional with 20+ years of experience in customer service, team leadership, and coaching. He has held various roles in call centers, customer experience, and leadership development. Kevin has a strong educational background in business management and administration.
Kevin has worked with top companies such as Logistics Health Incorporated, CenturyLink, and APAC Customer Services, where he has developed expertise in team building, customer satisfaction, and leadership development. His experience spans over 20 years, with a strong focus on customer service, team leadership, and coaching.
Experience
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Logistics Health Incorporated
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La Crosse, Wisconsin
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MSC- Triage Queue
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Mar 2017 - Present
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La Crosse, Wisconsin
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United States
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IT Services and IT Consulting
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700 & Above Employee
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National Order Help Desk
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Jul 2011 - Mar 2017
Assist other departments with order corrections. Assist customer service representatives with orders. Assist cs representatives with billing issues. De escalation of escalated calls. Coaching representatives on order quality.
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customer service representative
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Oct 2010 - Jul 2011
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Team Leader
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Nov 2009 - Aug 2010
Motivational coaching to customer service excellence. Employed statistical, comprehensive plans for leadership development.
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Customer Service Representative
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Jul 2007 - Oct 2009
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Martin Trucking, Inc.
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Tomah, Wisconsin
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Driver
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Oct 1997 - Mar 2007
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Tomah, Wisconsin
Freight relocation
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Education
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2010 - 2013Walden University
BA, Business Management -
2013 - 2015
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General -
1988 - 1990
Western Technical College
Associate, Visual Communications -
1975 - 1979
Central Cabarrus High School
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Human Resources”
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