Experience

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  Willis Law

  • Kalamazoo, Michigan, United States

  • Operations Manager

    • Apr 2024 - Present
    • Kalamazoo, Michigan, United States
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  Catholic Schools of Greater Kalamazoo

  • Kalamazoo, Michigan, United States

  • Board Member - Catholic Schools of Greater Kalamazoo

    • Feb 2024 - Present
    • Kalamazoo, Michigan, United States

    The Catholic Schools of Greater Kalamazoo (CSGK) was formed in 2004 as a result of a recommendation from a Blue Ribbon Committee of the Diocese of Kalamazoo. It is a system of three schools governed by a board of limited jurisdiction. The board has authority over non-educational and non-extracur...

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  Diocese of Kalamazoo

  • Kalamazoo, Michigan, United States

  • Assistant Episcopal Master of Ceremonies

    • May 2023 - Present
    • Kalamazoo, Michigan, United States

    The Master of Ceremonies (MC) is responsible for the smooth conduct of rituals involving Bishop Edward Lohse and the sacred liturgy. The MC helps to move participants into place during the Mass, and to help with the general flow of action. The MC also coordinates with priests, deacons, altar serv...

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  City of Kalamazoo

  • Kalamazoo, Michigan, United States

  • Board Member - Citizens Public Safety Review and Appeal Board

    • Jan 2023 - Present
    • Kalamazoo, Michigan, United States

    The Citizens Public Safety Review and Appeal Board (CPSRAB) provides community oversight of the Kalamazoo Department of Public Safety. CPSRAB hears community complaints that are appealed after they have been investigated by the Office of Professional Standards. The Board also serves in an advisor...

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  Senior Care Partners P.A.C.E.

  • United States
  • Hospitals and Health Care
  • 100 - 200 Employee

  • Assistant Manager of Participant Care Services for Kalamazoo County

    • Mar 2022 - Apr 2024

    • Key stakeholder in the development, implementation, and optimization of Participant Care Services at Senior Care Partners.• Led and managed over 65 team members to provide exceptional world-class healthcare while innovatively collaborating with the Interdisciplinary Team to promote the independence and autonomy of vulnerable adults and frail seniors. • Developed and maintained policies designed to protect participants per state and federal regulations.• Ensure a culture of Integrity, Excellence, Compassion, and Teamwork thrives within the team and organization to ensure trust, confidence, safety, and outstanding customer service. • Partnered with Quality to ensure participant satisfaction in directly resolving grievances and official complaints. • Partnered with Center Managers, Associate Director of Participant Care Services, and Senior Director of Operations for strategic planning and operational development.

  • Day Center PCA Coordinator

    • Jul 2021 - Mar 2022

  • Quality Assurance Intern

    • Dec 2020 - Jul 2021

    • Quickly learned Quality Improvement and Risk Assessment in a medical setting. Aided in completing key audits and data processing:• Conducted chart reviews for Root Cause Analysis on Level II reported events to Centers for Medicare & Medicaid Services (CSM) and the Michigan Department of Health and Human Services. • Completed Internal Audits regarding risk assessment and provided results, clarity, and feedback to Quality Improvement Coordinators.• Compiled, analyzed, and processed data for monthly CSM reporting calls.• Acquired a filmization of State, Federal, and PACE regulations. • Contributed to the implementation of a new Electronic Medical Record system.• Documented and defined core work process maps for continuity of participant care and workplace efficiency and standardization. • Conducted participant disenrollment interviews for PACE program improvement.

  • Recreational Therapy Assistant - PCA

    • Jul 2020 - Jul 2021

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  Camp Sancta Maria

  • Gaylord, Michigan, United States

  • Marketing and Resources Associate

    • Jun 2015 - Jul 2020
    • Gaylord, Michigan, United States

    • Successfully led a campaign that focused on getting the Camp Sancta Maria brand recognized by Catholic communities in Michigan. • Community engagement/partnership, collaboration with school/parish administrators, multimedia preparation, and coordination of the Detroit-based outreach team ...

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  YMCA of Greater Kalamazoo

  • Kalamazoo, Michigan, United States

  • Lifeguard

    • Nov 2019 - Jun 2020
    • Kalamazoo, Michigan, United States

    • Ensured the health and safety of all YMCA patrons in the aquatics area and helped promote the Y’s core values of caring, honesty, respect, and responsibility. • Monitored patrons in/around the water watching for signs of distress, enforced rules, engaged with members for a safe and ...

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  Senior Care Partners P.A.C.E.

  • Battle Creek, Michigan, United States

  • Spiritual Care Intern

    • Nov 2019 - Dec 2019
    • Battle Creek, Michigan, United States

    • Pastoral care for the spiritual needs of participants at the Battle Creek location. • Held dynamic and interactive chapel services twice a day for 3 days a week and met privately with participants per request. • End-of-life preparation, problem of evil, general discussions of faith...

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  Target

  • Walker, Michigan, United States

  • Ship From Store Captain

    • Sep 2017 - Feb 2019
    • Walker, Michigan, United States

    • Quickly became a leader at the Alpine location during the fourth quarter as a captain of the Ship From Store Team. • Oversaw a team of 15 and ~ 1,000 daily shipments ensuring that team members worked efficiently and accurately to reach deadlines and sales goals. • Quickly bec...

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  Diocese of Kalamazoo

  • Kalamazoo, Michigan, United States

  • Seminarian

    • Aug 2013 - May 2017
    • Kalamazoo, Michigan, United States

    • Studied for the Catholic Priesthood and partook in various ministries. • Pastoral visits to the sick/home-bound, working for the poor and vulnerable in soup kitchens, and successfully teaching catechists to fourth graders