Experience

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  CattleEye

  • Belfast Metropolitan Area

  • Technical Operations Executive

    • Jan 2023 - Present
    • Belfast Metropolitan Area

• 

  Intellync, an AB Agri company

  • Lisburn, Northern Ireland, United Kingdom

  • Customer Success UK Manager at Intellync

    • Apr 2020 - Dec 2022
    • Lisburn, Northern Ireland, United Kingdom

• 

  AgriWebb

  • Belfast, United Kingdom

  • Customer Success UK Manager

    • Oct 2017 - Apr 2020
    • Belfast, United Kingdom

    UK Manager for Farm Success at AgriWebb.Providing best in class customer success to individual and enterprise customers of AgriWebb. Services offered include account management, onboarding & training. Creation and management of self service help centre content. Incident and problem management including liaising with development teams to drive fixes and improvements.

• 

  Micro Focus

  • Belfast, United Kingdom

  • Product Support Engineer

    • Nov 2015 - Oct 2017
    • Belfast, United Kingdom

    I provide second line support for the ‘Silk Test’ automating testing tool. The product allows users to design and record test scripts which can then be played back. Key Responsibilities:• Provide second line support for the Silk Test product suite• Manage customer expectations and deliver a high quality of service• Incident management• Management of development requests related to support incidents• Interaction with development teams to provide stakeholder feedback on product enhancement requests and bug reports• Proof of concept support for key clients• QA testing of new product features• Creation of both internal and customer facing support documentation, including YouTube product guides• The creation of virtual environments while troubleshooting customer issuesTechnologies used:• Windows Server(2008,2012,2016), Windows desktop(XP,7,8,10)• Microsoft Office products• Apple iOS• Virtual software(Virtual Box, VMware)• Scripting languages(Java, VB, C#, 4Test)• Microsoft SQL Server(2008, 2012, 2014, 2016• Microsoft SQL server management studio• Pivotal(Incident tracking)

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  Digiweb

  • Dundalk

  • Technical Support Agent

    • Jun 2014 - Sep 2014
    • Dundalk

    As part of my Foundation Degree I undertook a four month work placement at an Internet service provider called Digiweb Ltd as a Level 1 Technical Support Agent which was extended to nine months. Key Responsibilities:• Provide first line technical support• Manage customer expectations and deliver a high quality of service• Incident management• Interact with second line support for the escalation of tickets• Organising appointments for customers with installation engineers• Configuring network infrastructure equipmentTechnologies used:• Network configuration software• Windows Office• Network monitors• RDP

• 

  Digiweb

  • IDA Business Park, Dundalk, Co.Louth

  • Technical Supoort Agent

    • Jan 2013 - Sep 2013
    • IDA Business Park, Dundalk, Co.Louth

    Providing technical support to Digiweb customer's.

• 

  Teggart Dairy Farm

  • Newry

  • Self Employed

    • Sep 1994 - Oct 2011
    • Newry

    Farm Manager/owner - The role involved operating and managing the 150 cow dairy unit and 100 followers, my responsibilities included the delegating of work to the farm labourers and milking duties. The designing and implementation of a program for the feed, breeding and calving of the herd and the followers and their general overall health. Management responsibilities also included the creating of a database for the entire herd and keeping paper work up-to-date and applying for grants and subsidies. The processing of permits and the registering of animals were all done online with the Department of Agriculture. The role also included the keeping up to date of all financial aspects to the business and all general management dealings.