Experience

• 

  MS Amlin Insurance

  • UK Motor Claims Adjuster

    • Jul 2023 - Present

• 

  Ryder System, Inc.

  • Home Based

  • Claims Supervisor

    • Oct 2001 - Mar 2023
    • Home Based

    • Management of own caseload of significant / complex claims.• Negotiation of claims in an empathetic & timely basis.• Experienced in handling all aspects of commercial motor claims from first notification to final settlement to include credit hire & personal injury (Inc. MOJ portals).• Working knowledge of Employers & Public Liability, Property & Environmental Impairment Liability• Coaching sub-ordinates on legal / regulatory developments, led regular team briefings.• Enhanced & streamlined claims service delivery to improve insurer audit result whilst also maintaining continuous service delivery to clients.• Management of claims settlements and assessor authority• Review of claims spend, review of reserving philosphy making recommendations as appropriate• Management of claims supplier network,• Actively promoting the insurance product line.• Building & maintained relationships with stakeholders, internal & external clients.• Consolidation and analysis of claims data to highlight observations or trends.• Work with colleagues on the negotiation of cost effective corporate insurances, including placements & mid-term updates.• SME for own bespoke claims management system • Actively involved in large scale company projects

• 

  Aon Motor Accident Management

  • Henley on Thames

  • Claims Assessor

    • Jul 1990 - Oct 2001
    • Henley on Thames

    • Handling claims from FNOL to final settlement, reviewing evidence, considering strategy and negotiating settlement.• Pursuing recovery of any losses due to the company.• Investigate potential fraudulent claims activity.• Appointment of company suppliers to enhance service.• Review & revise claim reserves in line with company guidelines• Negotiate amicable settlements seeking the most cost efficient & fair outcome for the company.• Adaptive communications tailored to the audience.

• 

  Joynson Holland

  • High Wycombe

  • Sales Administrator

    • Oct 1988 - Jul 1990
    • High Wycombe