Experience

• 

  Disney Imagination Campus

  • United States
  • Primary and Secondary Education
  • 1 - 100 Employee

  • Operations Manager

    • Nov 2022 - Present

  • Educational Workshop Facilitator

    • Nov 2019 - Nov 2022

    Facilitated two different three-hour experiential educational workshops to groups of students in Disney’s Hollywood Studios while demonstrating the “5-Keys” of Safety, Courtesy, Inclusion, Show, and EfficiencyDelivered engaging and thought-provoking content by leading discussions, performing activities, and guiding students to reach the expected learning goals and outcomes of the workshopContributed content ideas and logistical suggestions while learning and launching the new Physics of Disney Parks workshop

  • Sales Coordinator

    • Apr 2021 - Jul 2022

    Communicated updates and problem-solving techniques with 500+ schools and multiple top producing travel agencies covering topics from theme park tickets to health & safety guidelinesManaged and assigned approximately 1,800 sales leads to 11 different sales Cast Members Collaborated with Sales, Ticketing, Operations, and Event Services to achieve department vision and reach sales goalsProvided sales insights and operational support to 11 different third-party youth festival events collectively driving approximately over $5 Million in ticket/room revenue

  • Guest Talent Coordinator

    • Feb 2019 - Apr 2021

    Hosted and successfully executed 250+ Guest performing arts experiences in just over a year all across Walt Disney World property Developed unique certificates in collaboration with Youth Marketing to recognize special moments with our Guests Maintained and operated the Magic Kingdom Production Center by making sure it was properly stocked for daily operations, show-ready for visiting bands, and safe for both our Guests and Cast MembersTrained and coached new Cast Members on logistics of Magic Kingdom performances and how to successfully host a marching band

  • Sales Assistant

    • Jun 2017 - Feb 2019

    Contracted and booked travel for 35 different adjudicators for a Disney-produced competitive music festival Achieved extensive knowledge about various administrative tasks including SAP, purchase orders, vendor payments, travel & expense reports with Concur, calendar management, and weekly departmental reporting Planned annual familiarization tours in partnership with Sales and Operations to inform and educate contracted travel agents about new offerings and procedures

  • Youth Event Sales Intern

    • Jan 2017 - Jun 2017

    Monitored an e-communication tool daily to provide real-time solutions to over 15 client questions per day over a 5 month period Worked with Disney Performing Arts sales managers to create proactive communications about future theater programsUsed e-communication tools to reach over 4,000 schools and teachers to inform them about special youth ticket offersSupported the Youth Education Series Sales team, while also supporting all 9 sales managers across 3 lines of youth business

• 

  Walt Disney World

  • Signature Events Coordinator

    • Jul 2022 - Nov 2022

    Event coordinator for Mickey’s Not-So-Scary Halloween Party and Mickey’s Very Merry Christmas Party.

• 

  Walt Disney World

  • Orlando, Florida Area

  • Merchandise Host-Disney College Program

    • Jun 2016 - Jan 2017
    • Orlando, Florida Area

    Promoted to Merchandise Area Trainer and Production Kitchen after 3 months of employmentTrained over 20 new international cast members on the operations and the Four Keys Basics of the merchandise roleProctored and monitored DLearn applications to new merchandise cast members Mastered the Four Keys Basics by demonstrating my use of safety, courtesy, show, and efficiency for all guests and fellow cast

• 

  West Running Brook Middle School

  • Derry, NH

  • Student Teacher

    • Jan 2016 - Jun 2016
    • Derry, NH

    Created, followed and facilitated lesson plans in an appropriate and creative way to 30 plus students Managed and organized classroom activities with minimal disruption of daily curriculum Delivered creative activities to ensure assigned learning goals were met

• 

  TJ Maxx

  • Salem, NH

  • Customer Experience Coordinator

    • Nov 2010 - May 2016
    • Salem, NH

    Coordinated and scheduled daily operations of the frontline to achieve exceptional customer service Implemented over 20 new strategies to drive sales and meet daily, weekly, and monthly customer satisfaction and application goals Oversaw all training of frontline operations, loss prevention, safety, and customer service procedures Processed daily bank deposits and composed and analyzed daily sales reports