Experience

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  Nortel Networks

  • Telecommunications
  • 700 & Above Employee

  • Senior Engineer

    • Jan 2004 - Present

    Nortel Wireless Emergency Recovery. Customer focused orginization responsible for recovery of down systems and/or loss of system redundancy. Primary area o focus GSM access with responsibilities also in GSM and CDMA core networks.

  • Wireless Emergency Recovery Engineer

    • 2004 - Present

    Responsible for customer facing recovery of Wireless networks throughout the world of Nortel GSM Access and Core products.

  • Office Sr. Technical Support Engineer

    • Jan 1997 - Jan 2004

    Responsible for MTX/CDMA/GSM Validation Office delivery and deployment of new hardware and software.Customer location prime for first market applications of TDMA 1900, CDMA Boomer Cell, and Wireless Prepaid system. .Improve customer satisfaction by providing a high level of support for customer's applications of Nortel's MTX/CDMA/GSM products.Responsible for GSM Validation Office Labs Hardware/Software and schedulingWork closely with Network Engineering, Database Engineering, RF Engineering, and other Technical Support groups to provide resolution to customer issues.Provide procedure and process enhancements through documentation and implementation.Member of the team responsible for Verizon LA CDMA/AMPS deployment.Responsible for developing and training customer field engineers as well as Nortel Engineers..Provide technical support and feedback to Nortel's design and product test departments.Train customer technical support on new hardware and software releases Execute customer acceptance test plans at customer locations.Travel throughout the U.S, Australia, Mexico and Haiti approximately 30% to 40% performing technical first field deployments and testing.Technical support prime for CTIA shows

  • Product Tester for MTX TDMA products

    • Mar 1992 - Apr 1997

    Product test on the Nortel Mobile Telephone Exchange. Feature and system testing for Nortel MTX. Also responsible for training of new hires in system test and design for 2.5 years during this time

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  Ericsson

  • Richardson

  • Ericsson Emergency Recovery Engineer

    • 2004 - Feb 2012
    • Richardson

    • Perform worldwide Emergency Outage Recovery activities on GSM/CDMA Networks. • Quickly resolve Emergency technical network outages• Isolate hardware and software faults within the communications network and initiate recovery steps• Collect accurate data and analyze outage/degradation causes• De...

• 

  Nortel Networks DMS

  • MTX Software Test Engineer

    • Jan 1992 - Jan 1997

    Developed Automated Test Cases using C++ to improve product testing.Developed product test plans & test cases to debug software prior to field deployment.Performed RF testing of 800 Mhz radio software & integration with MTX cellular peripheral hardware.Performed CCS7/SS7 networking testin...

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  Rockwell International

  • test, prototype development, manager

    • Jan 1985 - Jan 1992

    Production test for 1565 Lightwave product .Design and build prototype card level test equipmentManaged a diverse group including card level test, QC repair and calibration and circuit board production areas including union and non-union employees