Experience

• 

  Jess-Don Dunford

  • Guelph, Ontario, Canada

  • Customer Service

    • Mar 2022 - Present
    • Guelph, Ontario, Canada

• 

  Fairfield Inn & Suites by Marriott

  • Guelph

  • Guest Services Agent

    • Feb 2019 - Feb 2022
    • Guelph

• 

  Days Inn

  • Guelph

  • Front Desk Agent

    • Nov 2017 - Feb 2019
    • Guelph

    Processed guest check-ins, check-outs, room assignments, and room change/late check-out requestsGave direction to staff when guests are waiting for an available roomCoordinated with Housekeeping and Maintenance departments to track room status and guest concernsCompleted daily reports and credit card authorization reportsHandled daily reservation inquiries and advance bookings both in-person and over the phone

• 

  Ontario One Call

  • Guelph

  • Contact Center Agent

    • Feb 2017 - Oct 2017
    • Guelph

    Received inbound calls from excavators and homeowners who planed to disturb the ground, asking pertinent and scripted questionsInputted and processed locate requests into a proprietary applicationMade changes to or canceled locate requests as directed by the callers, ensuring to get all pertinent information when doing so Reviewed and processed locate requests submitted through Ontario One Call's electronic ticket applicationHandled emergency calls in a timely and efficient mannerAnalyzed maps to provide office clearancesMade outbound phone calls to obtain clarification on digging requestsAnswered locate related questionsHandled all interactions in a professional manner

• 

  Compass BPO Pvt Ltd ( Now Aditya Birla Minacs world Wide Ltd)

  • Oshawa

  • Provisioning Advisor

    • Sep 2014 - Mar 2016
    • Oshawa

    • Assisted subscribers with directions and points of interest using OnStar navigation • Sold HFC (Hands Free Calling) packages and renewable product subscriptions• Handled multiple types of calls from subscribers, businesses, dealers, etc.

• 

  Durham Radio Inc.

  • Oshawa

  • Reporter / Weekend News Announcer

    • Dec 2013 - Jul 2014
    • Oshawa

    Reported and covered weekly Oshawa City Council meetingsCovered a variety of events significant to the Durham Region, such as in-depth coverage of Durham-area candidate profiles for the 2014 Ontario election, Change of Command for Durham Regional Police, Jim Flaherty State Funeral, and OPSEU Local 1764 strikeWrote a minimum of four original local stories per shiftUtilized written stories for online publication durhamradionews.com and social feedsVoice tracked weather updates on Wide Orbit audio systemAssisted in the editing of news stories written by other co-workers

• 

  Harvard Broadcasting

  • Yorkton, Saskatchewan, Canada

  • Afternoon News Announcer

    • Oct 2011 - Nov 2013
    • Yorkton, Saskatchewan, Canada

    Prepared and delivered daily GX 94 weekday afternoon newscasts, recorded Fox FM newscasts when called upon, and delivered and prepared alternating Saturday morning newscasts for both stationsCovered and reported on regular City Council meetings in Melville, SaskatchewanCovered a wide variety of Yorkton events, such as the Chamber of Commerce Business Success Awards and Yorkton Film Festival Golden Shief AwardsInterviewed various newsmakers and prominent members of the Parkland Region

• 

  Toronto Blue Jays

  • Toronto, Canada Area

  • Game Day Assistant, Stadium Operations

    • Apr 2011 - Sep 2011
    • Toronto, Canada Area

    Receive and immediately respond to all guest comments via GuestAssist, the Blue Jays in-stadium texting program, dispatching the appropriate staff and/or security as requiredComplete all correspondance and logging into incident databaseAssist with logging and tracking of game day incident reports into incident database as requiredProvide radio and surveillance support to other members of the game day operations team Efficient tracking and logging of all incidents received over the radioDigitally record total inning times, turnstyle atendance for games

• 

  Rogers Sportsnet

  • Media Operations Associate

    • Jan 2011 - Apr 2011

    Shot listed truck melts of previous hockey games during the week for categorizing Retrieved various footage requests for City TV News department, Sportsnet talent, editors, and assignment producersCategorized recent Sportsnet footage, using proper naming conventions