Experience

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  Capability Group Ltd.

  • Singapore

  • Client Success and Implementation Consultant

    • Dec 2019 - Present
    • Singapore

    + Managed the Client relationship by establishing as a trusted advisor to ensure customer’s overall satisfaction with our services.+ Lead the implementation of Learning Management System and integration with existing Human Resource Management System for retail clients with over 70K employees.+ Developed account plans based on client’s critical success factor and provide recommendation to optimize their usage of the platform. + Identified collaboration opportunities with client and extend other professional services to them.

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  Dimension Data

  • South Africa
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Learning and Talent Specialist

    • Mar 2018 - Jun 2019

    + Collaborated with learning and development team across region to determine development program for various job roles+ Managed continuously review of training programs and content usage to identify improvement opportunities and optimize spending+ Defined and developed customized training materials for APAC employees+ Ensured smooth implementation of workshop by effectively planning and executing training schedules, as well as handling all administrative and logistic arrangement+ Orchestrated the skill baselining exercise to identify the gap of our employees, and recommend training for their career development+ Spearheaded the digital transformation of our training application form which allow employees to request for training through online portal+ Raised the adoption rate of Learning Management System by launching learning campaign and reinforced the importance of self development+ Performed data analysis on employee satisfaction from responses collected from global employee survey

  • Regional Learning Services Consultant

    • Aug 2014 - Feb 2018

    + Planned and facilitated learning need analysis with client to understand their explicit needs for learning and development + Responsible for pre-sales solution engagement by presenting proof of concept and preparing proposal for clients across APAC region+ Customized and implemented Learning Management System for clients. + Developed bespoke eLearning content, video tutorial and quick reference guide for user adoptions projects+ Formulated end-user change management plans for client and ensure smooth transition to newly implemented solutions such as Microsoft Office 365 and Cisco WebEx, Jabber+ Developed and conducted training programs for change management projects and Learning Management System at client site

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  VNG Corporation

  • Vietnam

  • Management Trainee

    • May 2012 - Aug 2012
    • Vietnam

    + Collaborated with key players in the gaming industry in China such as Tencent and Sina Weibo to publish VNG games.+ Strategised with the marketing team for product penetration into the China market+ Optimized organization profit maximisation strategy by improving pricing, marketing exposure and server bandwidth.+ Revamped customer service workflow to improve manpower efficiency and customer experience.+ Led project to introduce mini games into Vietnam market, providing the organisation with another source of revenue+ Interviewed and recruited new employees for the mini games project.

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  eWerkz Projects

  • Singapore

  • Event Manager

    • May 2010 - Dec 2011
    • Singapore

    + Handled client budgeting and invoicing+ Conceptualised and managed the execution of events for clients+ Presented proposal to clients.+ Negotiated and coordinated both clients and vendors+ Handled logistics arrangement of event execution

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  Singapore Armed Forces (SAF)

  • Singapore

  • Admin Support Assistant

    • Mar 2007 - Mar 2009
    • Singapore

    + Handled confidential P-File and ensured high level of fidelity of information+ Provided administrative support to the performance management, ranking process and promotion cycle of all junior officers+ Handled all logistics for Army Officer Promotion Ceremony+ Supported all logistical arrangements interview for high potential officers