Experience

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  Alorica

  • Greenville, South Carolina, United States

  • Customer Service Representative

    • Dec 2019 - Jan 2021
    • Greenville, South Carolina, United States

    Offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

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  Consultant

  • Pittsburgh, PA and Spartanburg, SC

  • Manage or Develop Online Marketing or Learning Projects

    • 2014 - Dec 2019
    • Pittsburgh, PA and Spartanburg, SC

    The skills needed to successfully work as an independent contractor that can be applied to your business include the ability to quickly understand business goals, successfully design a plan to meet those goals, and efficiently manage the process to implement the plan. To be successful, I had to applying interpersonal skills to work as a team player as well as take a leadership role when needed. The projects I worked on include: * Strategized a social media marketing/blogging plan and then implemented it by constructing a website via remote API.* Designed and implemented an online LMS for dog training and delivered a social media marketing strategy for CDK Holdings, LLC.* Project Manager for SMC Business Councils for rebranding using social media marketing that increased positive web analytics by 36%.* Developed prototype for online Veterans job and training matching for Veterans in the Pittsburgh, PA area for XXI-C Industries, LLC.

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  KIT Solutions, LLC

  • Pittsburgh, PA

  • VP, CRM & Marketing

    • 2000 - 2012
    • Pittsburgh, PA

    * Vice President, CRM & Marketing - Managed a budget of 4.5 million dollars and a staff of 16. * Director of Training & Technical Support for which I designed and established a customer’s “Knowledge Community.”

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  Applied Business Computers

  • Irwin, PA

  • Director Customer Support Services

    • 1995 - 2000
    • Irwin, PA

    Developed a Just-In-Time model for customer support and training.

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  Mount Lebanon Academy

  • Pittsburgh, PA

  • Assistant Director

    • 1988 - 1995
    • Pittsburgh, PA

    Developed a curriculum for a school whose mission was to educate learners of all ages on applying computers as a tool.

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  Derry Area School District

  • Derry, PA

  • Teacher

    • 1983 - 1988
    • Derry, PA

    * Instructor Physics, Computer Science, Mathematics* Twice awarded “Excellence in Education” by Governor