Experience

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  Canada Learning Code

  • Victoria, British Columbia, Canada

  • Chapter Lead

    • Mar 2024 - Present
    • Victoria, British Columbia, Canada

    At Canada Learning Code, we believe that digital skills are tools of empowerment. The world is changing, and we want Canada to be ready. We're here to make sure that all people in Canada - particularly women, transgender and beyond the binary individuals, and racialized peoples - have access to the knowledge they need to prosper in our digital world. We envision a prosperous Canada in which all people have the skills and confidence to harness the power of technology to create a better and more inclusive future. Canada Learning Code brings accessible computer science to communities across Canada so everyone can create with technology. We do this by partnering with educators, designing resources, and delivering learning experiences.

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  ToMarket.Farm

  • Product Manager

    • Jul 2020 - Sep 2021

    Introduced an Agile framework and assumed the roles of of an Agile Coach, Scrum Master, and Product/Project Manager. Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

  • Customer Success Manager

    • Nov 2019 - Jul 2020

    Managed the collection and analysis of data and feedback and turned it into onboarding and retention strategies. Involved in all aspects of support, account management, demonstrating the product, educating customers and more. Analyzed customer outcomes by communicating with customers. Analyzed customer health metrics, ran NPS and gather other feedback.Represented the voice of the customer to provide input into every core product, marketing and sales process. Collaborated with the engineering and development team and set up software platform as per customers’ requirements and troubleshot technical issues raised by customers.Gauged customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.

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  HomeAdvisor

  • Golden, CO

  • Customer Care Expert

    • Sep 2018 - Jun 2019
    • Golden, CO

    Joined the Customer Care Team after a brief time in the Sales Dept. Assist technologically inexperienced tradespeople to use a feature rich and often times confusing product as an internet marketing tool. Became a product expert and gained insight as a user to improve the product.

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  The SF & NYC Restaurant Tech Groups

  • Greater Victoria, British Columbia, Canada

  • Founder/Organizer

    • Mar 2014 - Aug 2018
    • Greater Victoria, British Columbia, Canada

    Organized events from conception to completion; arranged stage and program schedules; managed 
on-site logistics and directed sound/technical services, and emcees. Managed and workd closely with teams of fellows, interns, and volunteers. Developed an interacting community of over 4,000 members. Optimized and identified opportunities to increase open rates, visits and sales in email.

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  The Restaurant Industry

  • New York, United States

  • Project Manager

    • Dec 1986 - Mar 2018
    • New York, United States

    Learned about Customer Service, Project Management and Human Behavior. Worked in both Micheline starred and tiny family owned restaurants.