Experience

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  Bartleby Technologies Pvt Ltd

  • Bengaluru, Karnataka, India

  • Manager Freelance Operations

    • Nov 2021 - Present
    • Bengaluru, Karnataka, India

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  StudyMode

  • Bengaluru, Karnataka, India

  • Lead Coordinator

    • Jul 2020 - Sep 2022
    • Bengaluru, Karnataka, India

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  Indee.tv

  • Bengaluru Area, India

  • Customer Success Manager

    • May 2019 - Sep 2022
    • Bengaluru Area, India

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  Circumpunct

  • Bangalore

  • Operations Manager

    • Nov 2016 - May 2019
    • Bangalore

    I am responsible for recruitment, creating LPO (Local Purchase Order), coordination with vendors and Asset procurements for the organization. Accountable for finalizing the pricing, design and delivery of products and services. I coordinate with the design team, execution team along with clients to ensure all requirements are met. The other administrative duties that I undertake are Documentation, Offer Letter generation, Pay slip generation and Relieving Letter generation. Managed an exhibition show, from start to end at AceTech 2017 (Trade fair for architecture, buildings, innovation and design). I chair the Weekly Governance meeting to discuss the deliverables, issues, risks, etc., also dealing with clients, onsite/ offsite. The factor that keeps our team going is the motivation and team spirit present.

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  LinkedIn

  • Bengaluru Area, India

  • Sales Support Specialist

    • Sep 2015 - Sep 2016
    • Bengaluru Area, India

    Provide support to LinkedIn’s Corporate Solutions clients.Manage customer relationship with sales solutions clients through support and engagement and identify areas for improvement in contact strategy with customers.Leveraging with the partners across the globe to get a better understanding of the perspective to the problem.• Support enquiries via queue support model and often exceeding targets. • Analyze and understand client’s issue, providing solution to all product inquiries and questions related to LinkedIn’s Sales Solutions in a timely matter.• Collaborate with multiple teams such as Sales, Billings or Product to resolve any escalation effectively.

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  Al Tamimi & Company

  • Admin Assistant Manager

    • Dec 2013 - Dec 2014

  • Assistant Manager

    • Dec 2013 - Dec 2014

    1. Office Administration2. Responsible for the Mail Correspondence3. Preparation of Transmittal4. Had to keep track of the Employees Attendance and Over Time hours of the employees5. Handling of Petty Cash and preparation of the Monthly petty cash report.6. Preparing Time Card for the employees by the end of the Month.7. Transportation arrangements for the employees.8. Labeling and keeping track of the office inventory and assets.9. Keeping record of the invoice and filing of the invoice.10. Documentation and sorting of files.11. Preparation of LPO (Local Purchase Order).12. Receiving Items by checking and collecting and signing off the delivery receipt for the preparation of invoice.13. Preparation of the monthly expense report.14. Preparation of the Monthly Report of the Duties performed in the Camp.15. Keeping a record and ordering of stationary.16. Filing and keeping a record the employees in the employee file.17. Ensuring employees Residence Permit and food handling certificate renewed on time.18. Preparation and Keeping record of employee vacation details and conversing with head office for leave and Travel ticket arrangements for employee annual vacation.19. Assist in planning and preparation of meeting and conferences.20. Keeping track of the medical and important appointments of the employees.

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  Northern Trust Corporation

  • Bengaluru Area, India

  • Financial Analyst

    • Jul 2010 - Jul 2013
    • Bengaluru Area, India

    1. Working in Security level Audit Team; Checking for price discrepancies of assets, Investigating on Prices at a Security level and assisting in providing clean monthly reporting statements to clients.2. Attending pricing related queries, liaison point for teams involved with securities price updates, Investigating and validating of Prices.3. Performing quality check by focusing on minimal error and advising the team on the learning areas.4. Working closely with onshore as well offshore teams with good coordination in implementing the process.5. Maintaining productive relationship with related partner groups within Northern Trust based in Chicago, London and Bangalore.6. Maintain efficient communication channels with Managers, Team Members External Teams and clients.7. Handling Escalation issues of the process.8. Taking Leadership, Challenge the status quo, ask what and why which would help to innovate.9. Auditing discrepancies and validating per financial information from Vendors like : {Bloomberg, FTID, S&P and Thomson –Reuters, Xenomorph, Super derivatives etc }10. Worked Also for DDQ (Daily Data Quality) doing daily audit on clients accounts which help in decision making and checking clients accounts on a daily basis to ensure to rectify the discrepancy11. Coordinating and organizing the team to accomplish the objective.

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  Aegis Services Australia

  • Bengaluru Area, India

  • Sales Support Specialist

    • Dec 2008 - Nov 2009
    • Bengaluru Area, India

    * Worked on behalf of Lenovo as a Senior After Sales Representative.To assist customer queries after sales such as providing customer information about: {Order StatusInventory (configuration)}.* Was part of the Email and Chat customer queries with quality & keeping in mind the deadline.* Part of the Retention Team.* Responsible to Train new hires about the work before they would start production.* Listening to calls and providing the feedback also monitoring calls to ensure quality to be on track hence customer was provided the right information.

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  Compass BPO Pvt Ltd ( Now Aditya Birla Minacs world Wide Ltd)

  • Bengaluru Area, India

  • Customer Service Representative

    • Jun 2004 - Nov 2007
    • Bengaluru Area, India

    Was part of the inbound and Outbound calls for sale of products for MBNA Europe bank ( Taken over by Bank of America )Have worked in most of the campaigns present in the bank in the tenure of 3 years.( card acquisition , Balance Transfers , Sale of Insurance cover for cards ).Contacting existing customers and up sell a range of ancillary products providing excellent customer service.Meet and exceed all personal response and Sales targets.Maintain an up-to-date knowledge of Sales procedures, product knowledge and insurance products.To take incoming calls when necessary and convert to sales.Meet and exceed departmental quality targets.Scheduling appointments with customers, collecting their information for the purpose of sale and regularly following up potential customers.