Experience

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  Blue Cross Blue Shield Massachusetts

  • Quincy, MA

  • Sales

    • Jun 2000 - Present
    • Quincy, MA

    Markets and sells the BCBSMA Consumer Product portfolio on a direct basis to prospective new clients by telephone. Sells new accounts to help grow the BCBSMA business through communicating the features and benefits of products, demonstrating knowledge of competitor products and superior concierge telephone sales techniques.Major Responsibilities:' Using exceptional concierge telesales skills, sell to prospects in the Senior Market, 1-9 life Small Group Market and the Direct Pay/Individual market.' Meet and exceed assigned monthly, quarterly, and annual sales quota, by responding to inbound callers, making follow-up calls and cold calls to prospects.' Develop strategies to increase pipeline.' Responsible for relationship building with prospective accounts to leverage the position of BCBSMA in the marketplace to achieve objectives for increased corporate membership and profitability.' Maintain client database to assist in territory and time management.' Follows up on all prospective leads, including making outbound call colds.' Coordinates the generation of proposals, tracks their progress in the sales and contract cycle.' Manages the complete sales process: prospecting, proposal, negotiations, closing and implementation through coordination with other internal departments (e.g Marketing, Underwriting, Finance, Service, etc.)' Leverages the resources of the Sales Support Associates to provide prospective new accounts with whatever they need to make a decision in a timely manner. ' Ensures smooth transition of new accounts to the Account Executive.' Directly influences revenue generation and the growth and profitability of BCBSMA.

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  Marriott Longwharf Hotel

  • Boston, MA

  • Banquet Server

    • Feb 1989 - Mar 2020
    • Boston, MA

    • Perform serving duties at dinners and events• Accommodating guests effectively and politely• Anticipate the needs of the guests • Ensure dietary concerns are addressed• Assist in the set up and clean up of events

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  Business Express Airlines

  • Boston MA & White Plains NY

  • General Manager

    • Jun 1996 - May 2000
    • Boston MA & White Plains NY

    Management & Customer Service• Supervised 13 flights daily from White Plains, New York to Boston• Served business travelers from the nearby community headquarters of major corporations• Directed a site of 85+ agents serving 120 flights at five gates

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  ROYAL SONESTA HOTEL

  • Cambridge, MA

  • Supervisor of Restaurant Operations and Assistant Executive Steward

    • May 1986 - May 1989
    • Cambridge, MA

    • Managed 12 customer service staff in a large hotel restaurant• Scheduled staff, prepared payroll and monitored operational budgets• Monitored the inventory of food and beverages for restaurants